What are the responsibilities and job description for the Work from Home Agents - Only in the State of Texas position at The CMI Group?
Job description
The CMI Group is seeking Work from Home Agents – Only in State of Texas for qualified individuals that are eager to offer exceptional customer service for clients. Consistent scheduling and a great online work environment are only the beginning to the many wonderful things about working for The CMI Group! Come see for yourself!
What can The CMI Group offer YOU?
- 100% Employee owned - Become an employee-owner!
- A fun and positive work environment
- Paid Training
- Work from Home Opportunity
- Paid time off
- Flexible work schedules
- Medical, Dental, & Vision Insurance offered to ALL Employees
- 401K plan with CMI match
- Growth opportunities
- Monthly Bonuses
- Great prizes and incentives for Attendance and performance
- Casual dress code in office
If you lack previous call center experience, we offer PAID TRAINING and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent verbal communication skills. The position requires regular attendance and punctuality.
Duties include:
- This position will help set up payment plans, document account issues, and/or restore services for customers. Must be able to listen, multi-task, and offer solutions to upset customers.
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow provided processes and procedures
- Identify and escalate priority issues per client specifications
- Accurately process and record call transactions using the designated tracking software
- Stay current with system information, changes and updates
- Manage time effectively in order to obtain performance criteria objectives
Qualifications:
- Proper phone etiquette with the ability to speak clearly and accurately with proper grammar
- Experience with collections and/or soft sales is a plus
- Knowledge of relevant software, computer applications, and related equipment or the ability to learn
- Have friendly and positive approach to difficult situations
- Must be able to type at least 20 wpm
- A quiet workspace is required
- Must have a strong work ethic
- A Webcam camera is required
- Multitasking capabilities with ability to react quickly in a fast-paced environment
- Taking consecutive customer calls and talking for the duration of your shift
- Sitting or standing at work-station for the duration of your shift
- Either a desktop or a laptop running an authentic/validated/native copy of Windows 10
- Direct/wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
The CMI Group is a 100% employee-owned solutions provider to clients nationwide. CMI delivers innovative revenue cycle, accounts receivable, and contact center solutions.
Why The CMI Group?
We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for our employee-owners, clients and their consumers.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
The CMI Group. Relationships Matter.
Check us out on Facebook, Instagram, Twitter, and LinkedIn (@thecmigroup)
Job Type: Full-time
Salary: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: Remote
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: Remote
Salary : $14 - $15