Associate Director of Operations

The Associate Director of Operations is responsible for assisting the Executive Director of Operations with the oversight of the effective and successful management of the Company’s productivity, quality control, labor resources, business processes and regulatory compliance. Specific job duties include, but are not limited to the tasks and responsibilities set forth below, which may change from time to time based on Company’s needs. In addition, the Associate Director of Operations will be expected to perform other similar duties as assigned by the supervisor.

JOB DUTIES AND AREAS OF RESPONSIBILITY

• Assist with screening and interviewing labor resources for the Company

• Monitor the performance of Company labor resources

• Provide training and counseling to Company’s labor resources

• Manage staff levels and hours of Company’s labor resources

• Assist Executive Director of Operations with planning, assigning and directing work of Company employees under the direct supervision of the Executive Director of Operations, including but not limited to, Administrative Assistants and Accounting employees

• Assist with management and monitoring of new and existing Company clients

• Develop relationships and establish communication with clients

• Troubleshoot client and staff concerns

• Oversee and implement appropriate resources to ensure the successful and efficient operation of the Company

• Assist with Company’s HIPAA and HITECH compliance efforts

• Assist Executive Director of Operations with the coordination, supervision, and monitoring of human resources activities and policies and procedures

• Represent Company at client and internal meetings

• Work closely with Company’s management team to set and implement policies and systems

• Communicate operating policies to Company staff

• Assist with tracking and management of vendor performance and budgets

• Coordinate with Company’s IT resources to ensure successful operation of Company’s systems and applications

GENERAL ESSENTIAL JOB FUNCTIONS In addition to the duties and responsibilities unique to the Associate Director of Operations role, the employee must also fulfill the following requirements which are essential to every employee’s job:

• Maintain reliable, regular attendance and punctuality

• Work cooperatively with co-workers and managers

• Maintain professional demeanor and tone in written and oral communications

• Work independently with minimal supervision

• Meet deadlines

• Ensure attention to detail and accuracy in completing work

Job Type: Full-time

Pay: $48,581.00 - $163,785.00 per year

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Healthcare management: 5 years (Required)

License/Certification:

• CPC or coding certification (Preferred)