What are the responsibilities and job description for the Applicant Interviewer Agent position at The Cole Group?
Position Level: Entry level
Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)
Industry: Background Screening
Website: https://www.thecolegroup.com/
The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.
Responsibilities
- Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process
- Engage with pre-employment applicants via text, email, and phone
- Escalate top priority, critical issues to the appropriate department
- Occasionally makes outbound calls to pre-employment applicants providing instructional information
Requirements
- Excellent verbal and written communication skills
- Detail oriented
- Ability to work independently
- Strong customer service skills with the ability to resolve issues
- Ability to multitask and have great organizational skills
- Ability to work in a fast-paced environment
Benefits
- Potential bonuses of over $7,000 annually
- 401K Plan
- Major Medical insurance provided
- Paid Vacation / Paid Holidays
- Overtime possible
- Catered lunches throughout the year
Location/Hourly Rate
- Near 290 and Dacoma
- Depending on experience/education
There in ample opportunity for rapid advancement to the Client Relations department as well as the Public Records Research department.
Salary : $7,000