What are the responsibilities and job description for the Customer Experience Coordinator position at The Collection?
Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner. Identify customer needs; provide information on service reservation availability. Partner with the service advisors, research issues and provide solutions or alternatives.
Essential Duties and Responsibilities
- Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner. Identify customer needs, provide information on service appointments.
- Partnering with the service advisors assisting with customer needs, research issues and provide solutions or alternatives.
- Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
- Participate in team and process training sessions - keeping positive relationships with teammates, sales teams, and dealership management.
- Provide exceptional customer service in a professional and courteous manner.
- Partner with the brand managers to manage daily workload within the service department regarding reservations throughout the day.
- Contact and communicate with customers to identify service needs.
- Responsible for managing customer contact information within the CRM.
- Capable of multi-tasking in a fast-paced environment.
- Provide information on alternative transportation programs.
- Must have flexible schedule to include Saturday rotation.
Physical Requirements : Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand / walk as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
At THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele. THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expend our ranks with passionate, driven individuals. If you're excited about joining a fast-paced, high-reward industry, you've found your place. At THE COLLECTION, the possibilities for growth are as limitless as our ambition!
Benefits Overview :
We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include :
If you have any questions about our benefits or need more information, please reach out to our HR department.
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas. Learn More
