What are the responsibilities and job description for the Service Desk I position at The College of St. Scholastica?
Job Purpose / Description
Under the supervision of the IT Service Desk Manager, this position is responsible for providing first-tier support to St. Scholastica faculty, staff and students for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner while providing initial solutions to IT Services questions and requests. These duties will include answering emails, telephone calls, and in person visits; entering tickets and assigning to the appropriate staff in the IT Department.
Job Duties
Assist students, staff, and faculty with technology questions and / or problems.
Staff the Computer Support Help Desk.
Troubleshoot audio / video equipment problems.
Create and resolve work orders
Report equipment problems.
Required Qualifications
Must be a current or incoming CSS student
Students must qualify for federal work study
Commitment to providing outstanding customer service.
Have the ability to work virtually and / or on campus if need be. If one is working virtually, they must have their own computer.
Have the ability to use Google Chat as the primary mode of communication between Help Desk staff
Interest in technology and desire to learn more.
Availability to work a minimum of 10 hours per week.
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