What are the responsibilities and job description for the Reservations Agent position at The Colonnade Hotel?
POSITION PURPOSE:
Book reservations for hotel guest rooms and interact with the public via phone in a friendly, professional, and efficient manner. Answer questions and provide information about hotel resources. To maximize hotel room rates and occupancy using effective up selling and suggestive selling methods.
Responsibilities include but not limited to:
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
- Respond to guest inquiries and requests for reservations.
- Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
- Answer questions regarding hotel facilities and services, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
- Performs routine filing and required report keeping for the department.
Skills, Abilities and Experience needed to be successful
- Accurately Input Book reservations into computer system.
- Must be able to work independently.
- Strong organizational and computer skills required.
- Extensive customer service or telephone experience required.
- Prior communications, reservations, hospitality and/or computer experience preferred.
- Performs routine filing and required report keeping for the department.
- Must be able to work a flexible schedule including, weekdays, weekends and holidays.
