What are the responsibilities and job description for the Night Audit Clerk position at The Colony Hotel?
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description:
Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 110 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!
Overview:
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk Will:
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Adhere to all hotel policies and procedures and all changes that may occur.
Carry out a reasonable request by management that I am capable of performing.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Training/guidance and advising of night employees.
Covering the post of sick and off employees.
Responsible for requesting and inventory of supplies for audit staff.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using another combination of skills and abilities.
Education:
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
Experience:
Licenses or certificates:
None.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Additional language ability preferred.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
PGH-BMC
Location Description:
Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 110 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!
Overview:
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk Will:
- Assist and oversee all Front Desk/audit functions.
- Balance Food & Beverage outlets.
- Balance and post the front office accounts.
- Distribute daily report and others as requested.
- Work with staff to resolve guest request.
- Handle the guest check-in/check-out needs, inquiries and reported problems.
- Communicate with bellperson/drivers/housekeeping.
- Be responsible for house/cash bank and deposit keys.
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Adhere to all hotel policies and procedures and all changes that may occur.
Carry out a reasonable request by management that I am capable of performing.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Training/guidance and advising of night employees.
Covering the post of sick and off employees.
Responsible for requesting and inventory of supplies for audit staff.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
- Handle special project assignments as requested by the Controller.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using another combination of skills and abilities.
- Good working knowledge of Hospitality accounting systems.
- Ability to read, write and speak the English language to communicate effectively.
- Ability to exercise judgement in evaluating situations and in making sound decisions.
Education:
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
Experience:
Licenses or certificates:
None.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Additional language ability preferred.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
