FRONT DESK AGENT

Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW:

Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently.  Escort V.I.P.’s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay.

ESSENTIALS JOB FUNCTIONS:

1. Ability to enforce hotel’s standards, policies and procedures with Bell/Valet staff.
2. Ability to input and access data in computer.
3. Ability to focus attention on guest needs, remaining calm and courteous.
4. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone
5. Ability to think clearly, quickly, maintain concentration and make concise decisions.
6. Ability to prioritize, organize and follow up.
7. Ability to focus attention on details.
8. Ability to maintain confidentiality of all guest information and pertinent hotel information.
9. Ability to ensure security of guest room access.
10. Ability to work well under pressure of coordinating guest requests at any given time.
11. Ability to perform job functions with minimal supervision.
12. Ability to exert physical effort in assisting with amenities or transporting items.
13. Ability to work cohesively with other departments and co-workers as part of a team.

Qualifications

QUALIFICATIONS:

1. Ability to enforce hotel’s standards, policies and procedures with Bell/Valet staff.
2. Ability to input and access data in computer.
3. Ability to focus attention on guest needs, remaining calm and courteous.
4. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone
5. Ability to think clearly, quickly, maintain concentration and make concise decisions.
6. Ability to prioritize, organize and follow up.
7. Ability to focus attention on details.
8. Ability to maintain confidentiality of all guest information and pertinent hotel information.
9. Ability to ensure security of guest room access.
10. Ability to work well under pressure of coordinating guest requests at any given time.
11. Ability to perform job functions with minimal supervision.
12. Ability to exert physical effort in assisting with amenities or transporting items.
13. Ability to work cohesively with other departments and co-workers as part of a team.

Education/Experience Requirements:

1. High School Diploma or equivalent.
2. Ability to pleasantly communicate with proper grammar in English.
3. Ability to provide legible communication.
4. Ability to compute basic mathematical calculations.
5. One year experience in a guest service position in a luxury hospitality property.
6. Thorough knowledge of hotel services and amenities.
7. Availability to work holidays, weekends and periods of high demand.
8. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
9. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents.
10. Writing - communicates effectively in writing as appropriate for the needs of the audience.
11. Computer Skills - Proficient with Microsoft Office Suite or related software.
12. Excellent guests service skills and passion for hospitality.
13. Excellent telephone etiquette skills.
14. Ability to focus attention on guest needs, remaining calm and courteous at all times.
15. Good knowledge of hotel PMS systems.
16. Good knowledge of local area, services and points of interests.

Desirable:

1. College or training in hospitality industry.
2. Certification or previous training in guest relations, liquor, wine and food service.
3. Previous luxury guest service training.
4. Fluent in a secondary language.
5. Valid driver’s license.
6. Good driving record.