Casino Supervisor

PRIMARY JOB FUNCTIONS

• Provide excellent guest service to both internal and external guests.
• As assigned by Shift Manager, oversees daily gaming operations for all casino games, including but not limited to starting, combining, and breaking games.
• Ensures that games are running smoothly in assigned gaming areas and assists in resolving gaming disputes.
• Provides recommendation in the issuance of comps and guest complaint resolution.
• Maintains integrity of all Casino Games consistent with Company policies and procedures.
• Monitors floor staff’s performance in responding to customers’ needs to ensure alignment with established policies and procedures.
• Reports any “out of the ordinary situations or problems” involving customers or employees to the Shift Manager and makes recommendations regarding solutions.
• Maintains communication with the Shift Manager and other floor personnel about suspicious or unusual activity.
• Must have knowledge of and comply with BSA/AML policies and procedures.
• Responsible for all other work-related duties assigned by Casino Management.  

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Work Experience Required:

• At least 5 years’ experience in casino gaming operations.

Education:

• College degree in Management or equivalent combination of education and work experience. 

Licenses:

• Must obtain and maintain a Key Employee License from the Bureau of Gambling Control.

Knowledge Required:

• Must have knowledge of Casino gaming rules and operations; be able to monitor, and communicate professionally with employees of all levels; have general knowledge in gaming regulations, marketing, and customer service.
• Must understand and be able to abide by Company and departmental policies and procedures.
• Must operate with ethics and integrity, able to resolve conflicts, and be self-motivated.

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week.  Schedules may vary depending on business needs.