Banking Center Manager -Walnut Creek

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as an eight-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This is a full-time, on-site position at our Walnut Creek Banking Center. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To serve our customers in a professional and caring manner.

• Adhere to CSB Customer Service & Retail Ready! Standards
• Follow CSB professional standards of dress and conduct
• Build rapport with customers by asking quality questions to help meet their needs.

Responsible for management of staff including:

• Provides mentoring, encouragement, and support to help develop each staff member to their full potential.
• Conducts regularly scheduled staff meetings and one-on-one meetings.
• Oversee banking center personnel which includes scheduling and approving days off.
• Conducts performance evaluations.
• Distributes disciplinary action as needed.

Responsible for operations of the banking center including:

• Encourages and complies with CSB’s policies and procedures and ensure banking center is operationally sound.
• Operates banking center within CSB established guidelines for customer service standards and retail ready standards.
• Monitors account overdrafts for the banking center. Approves or returns NSF items according to policy.
• Assists banking center personnel in resolving difficult transactions and/or sensitive customer relation problems.
• Conducts monthly audits of CSR drawers, ATM, and the banking center vault and reports findings to the Security Officer.
• Complete customer transactions and establishing new deposit accounts as outlined in the Retail Services Handbook.

Responsible for sales revenue and growth including:

• Establishes and executes calling program designed to meet or exceed agreed upon growth goals.
• Contacts customers, businesses, community, and civic organizations to promote goodwill and generate new business.
• Works with existing customers to expand relationships and grow business.
• Encourages and coaches staff to participate in meeting Service and Scorecard goals.
• Provide customer referrals to bank personnel as appropriate. Work closely and collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management.
• Project a positive image of CSB within the community through involvement in local organizations.

Responsible for all consumer, non-mortgage lending activities.

• Examines, evaluates, and processes consumer loan applications; approves or rejects loans within specified limits, and/or conducts loan closing.
• Oversees the overall process and procedure surrounding indirect lending activities and maintains relationships with the indirect dealer(s).
• Maintains billing files and floor plan audits for commercial customers with floor plan loans.

Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of four years of experience in retail banking is required.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.