Server

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

JOB PURPOSE:

This role involves expertly guiding guests through the menu, providing recommendations, and ensuring that food and beverages are served in a timely and professional manner. Our servers are dedicated to upholding high standards of service, offering attentive, courteous, and knowledgeable service while maintaining a polished and professional demeanor. This position requires strong communication, multitasking, and problem-solving skills to create a memorable and enjoyable dining experience, ensuring guest satisfaction and fostering loyalty.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Greets customers as they are seated at the table; ensures the table is clean and that utensils, napkins, and other needs have been provided.
• Distributes menus and presents the daily specials.
• Answers questions regarding the menu.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers’ satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Prepares customers’ checks and collects payments.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.

QUALIFICATION REQUIREMENTS:

• Highly organized and self-directed.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Ability to efficiently multi-task and communicate in a team based service environment.
• Ability to work in fast-paced, changing environment.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Must be at least at least 18 years old.
• Cocktail and wine knowledge highly preferred.
• 2 years of server experience required.
• 1 year of fine dining experience highly preferred.
• Must successfully complete restaurant’s training course.

AVAILABILITY REQUIREMENTS:

• Full - time applicants must have the minimum of 4 days of availability
• Weekend availability required (If applying for part-time, must have a 1 of 3 weekend days available (Fri, Sat, Sun))
• Seasonal hires must have the ability to commit the minimum of 3 months

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Regularly required to talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.