Case Manager - Community Empowerment

The Community Empowerment Case Manager at Pike CAC will work closely with the Community Empowerment Director, Community Health Worker, and department staff to provide specific, measurable, and individualized service to each person served as part of a multi-disciplinary team. This position will work with the director and department staff to form and strengthen internal and external relationships that will benefit the clients we serve.

Responsibilities, Deliverables, Outcomes and Expectations

• Create documents, maintain databases, and send letters, memos, and emails.
• Assist individuals in person, via phone calls, virtually and by email providing knowledgeable and informed information and responses.
• Provide case management services including, as minimum, assessment, referral, and monitoring/follow-up.
• Maintain a courteous and professional demeanor with customers, staff, funders, community partners while promoting a positive reflection of CAC and the Community Empowerment Department.
• Demonstrate an understanding of systems of care, entitlements and benefits, and cultural awareness.
• Completion of intake, care plans, case notes, forms, and data entry.
• Maintain required records and handle confidential information in a professional manner, including HIPAA compliance.
• Ensure that all documentation needs for billing are completed within 48-hours of service delivery
• Advocates for clients to ensure equal access to services.
• Assists the Community Empowerment Director and Community Health Worker with special projects.
• Attends meetings, conferences, and training related to the duties of this position, and disseminate information to appropriate individuals.
• CAC Committee assignments, and other agency service duties as assigned.
• Liaison between Community Empowerment Department staff and CAC programs/Community Partners and Providers
• Other tasks and duties as assigned by supervisor.