What are the responsibilities and job description for the Referral and Health Information Manager position at The Community Action Committee of Pike County?
The Referral and Health Information Manager ensures efficient patient care delivery and access at Valley View Health Center. By overseeing the Medical Records and Referral teams, this manager facilitates the seamless flow of health information, empowering care providers with timely, accurate records and coordinated referrals. This role directly impacts patient satisfaction and health outcomes, promoting a positive, patient-centered experience that aligns with our mission of providing accessible, high-quality healthcare. The Referral and Health Information Manager strengthens compliance, optimizes operational efficiency, and supports our commitment to continuous quality improvement through proactive management and process improvements.
Functional Area: Team Management and Leadership
Estimated Effort: 50%
Responsibilities, Deliverables, Outcomes and Expectations
- Supervise the Medical Records and Referral Specialist positions, providing guidance, training, and performance evaluations.
- Foster a positive team environment that emphasizes high-quality service, collaboration, and adherence to regulatory and HIPAA standards.
- Lead regular meetings to discuss workflow, challenges, and process improvements.
- Act as liaison between staff, ensuring collaboration and cooperation.
Functional Area: Process and Quality Improvement
Estimated Effort: 20%
Responsibilities, Deliverables, Outcomes and Expectations
- Ensure Timely and accurate processing of medical records and referrals, focusing on compliance and quality control.
- Develop and implement standardized procedures for document management, referral tracking, and response time, aligning with Continuous Quality Improvement (CQI) goals.
- Collaborate with the Quality Director and Clinical Staff to monitor and enhance quality measures and outcomes.
Functional Area: Operational Efficiency
Estimated Effort: 20%
Responsibilities, Deliverables, Outcomes and Expectations
- Maintain and improve the use of Electronic Health Records (EHR) and other relevant software to streamline record-keeping and referral tracking.
- Analyze data to identify trends, recommend process changes, and report on key performance indicators.
- Manage daily workflows and optimize task allocation to maximize efficiency.
- Development and reporting of Key Performance Indicators.
Functional Area: Compliance and Documentation
Estimated Effort: 10%
Responsibilities, Deliverables, Outcomes and Expectations
- Ensure all activities comply with HIPAA, privacy, and PHI regulations.
- Oversee accurate and complete documentation within the EHR, including maintaining records of audits and tracking.
- Manage daily workflows and optimize task allocation to maximize efficiency.
