What are the responsibilities and job description for the Call Center Representative - Part-time position at The Community Blood Center?
Join a team dedicated to saving lives every single day—that’s what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving blood donation appointments. No experience is necessary — we’ll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100 successful blood drives each month. Your work will save lives!
JOB SUMMARY: Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center’s programs, services, and special blood needs.
- Part-time position, 16 hours/week.
- Shifts range between Monday – Friday, 2pm – 7pm
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
- Utilize CRM System to contact existing donors and schedule them in the most convenient locations.
- Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.
- Use critical thinking to determine appropriate outcome of calls.
- Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.
- Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
- Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
- Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
- Performs other duties as directed.
JOB QUALIFICATION REQUIREMENTS:
- Professional, polite, and confident manner while making multiple phone calls per hour.
- Previous call center or appointment setting experience is a plus!
- High School diploma or equivalent preferred.
- Must maintain strict confidentiality of CBC and CBC donor information.
- Excellent organizational, oral, and written communication.
- Strong, flexible interpersonal skills and data entry/computer skills.
- Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.
BENEFITS AND PERKS:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:
- Paid holidays
- Paid Volunteer Time Off
- 403(b) retirement savings plan with matching contributions
- Employee Assistance Program
- Discounted YMCA Membership
- Employee referral bonuses
- Regular employee forums and committees — everyone on our team has a voice!
What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!
The Community Blood Center
211 Forest Street
Wausau WI 54403
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability
