After Care Manager

• Provide ongoing case management to individuals and families who have secured housing through affordable programs, assisting them in maintaining stable living situations.
• Serve as the primary point of contact for clients experiencing housing difficulties, including financial challenges, eviction risks, or interpersonal conflicts with landlords or neighbors.
• Offer counseling and guidance to clients regarding tenant rights and responsibilities, including how to address issues with landlords, maintenance, and lease violations.
• Act as a mediator between tenants and landlords when disputes or issues arise, working to resolve conflicts and prevent eviction.
• Advocate on behalf of tenants to secure reasonable accommodations or resolve tenancy-related challenges, such as rent payment issues, lease violations, or property maintenance concerns.
• Assess situations quickly, identifying potential risks to housing stability, and create an action plan for intervention and resolution.
• Maintain accurate and confidential client records, including referral documentation and track outcomes using provided reporting tools.
• Maintain a comprehensive knowledge of local, state, and federal affordable housing programs, including public housing, Section 8, etc.
• Maintain relationships with local housing authorities, landlords, and property owners to stay informed about housing policy, local resources and best practices in housing stabilization to ensure clients' needs are met.
• Screen clients for other social determinants of health and connect clients to other community resources, such as financial assistance programs, utility assistance, health home care management, legal, and health-related support.
• Perform other duties as assigned.

• Knowledge of affordable housing programs, tenant rights, and fair housing laws is highly desirable.
• Ability to meet clients at rental housing units, as needed.
• Demonstrate cultural competence and the ability to interact effectively with diverse populations, including low-income individuals, families, seniors, and people experiencing homelessness or housing instability.
• Contribute to a creative, collaborative, and respectful environment that promotes teamwork and an anti-racist, community-centered mindset.
• Demonstrate commitment to confidentiality, ethical standards, and adherence to company policies and procedures in all professional interactions and handling of sensitive information.
• Strong communication skills, both verbal and written, with the ability to explain complex housing processes in an easy-to-understand manner.
• Excellent organizational and time-management skills, with the ability to effectively prioritize tasks and meet deadlines.
• Excellent problem-solving skills and the ability to de-escalate tense situations or conflicts.

• Must be able to physically perform stooping, kneeling, walking, lifting, grasping, pulling, standing, talking, hearing.
• Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• High School diploma, AA/AS in the field of Human Services, and/or lived experience in housing navigation, family and/or individual case management, social services, or a related field preferred.
• A valid driver’s license (if required for local travel) and reliable transportation may be necessary.

Salary : $18