What are the responsibilities and job description for the Systems Implementation & Support Specialist position at The Community Preservation Corporation?
About Us
The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.
Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.
As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.
Role Summary
The Systems Implementation and Support Specialist will be versatile and technically skilled to support the successful implementation, configuration, maintenance and support of various applications across the organization. This position will require experience in financial systems such as ERP and GL platforms. The ideal candidate will work closely with project teams, end-users, and vendors to ensure the systems are deployed effectively and meet business needs. This role requires experience with diverse software applications, strong project coordination skills, and the ability to collaborate with both technical and non-technical stakeholders.
What You’ll Do
The Community Preservation Corporation is an Equal Opportunity Employer and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.
The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974.
Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy.
As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration.
Role Summary
The Systems Implementation and Support Specialist will be versatile and technically skilled to support the successful implementation, configuration, maintenance and support of various applications across the organization. This position will require experience in financial systems such as ERP and GL platforms. The ideal candidate will work closely with project teams, end-users, and vendors to ensure the systems are deployed effectively and meet business needs. This role requires experience with diverse software applications, strong project coordination skills, and the ability to collaborate with both technical and non-technical stakeholders.
What You’ll Do
- Configure and maintain existing and future systems to meet business requirements.
- Perform hands-on system setup, data migration, integration, and validation during implementation process.
- Provide post-implementation support, troubleshooting issues, and resolve system-related problems to maintain operational efficiency.
- Train end-users on new applications, creating user guides, and providing ongoing technical support.
- Develop and maintain detailed documentation, including system configurations, workflows, and integration processes
- Conduct system testing to ensure performance, security, and reliability.
- Monitor system performance, manage updates, and recommend improvements to enhance functionality.
- Develop and maintain a strong understanding of business processes within the Finance department to support the department’s business intelligence and technology needs.
- Serve as a key team member, working closely with the IT Product Manager to support cross-functional initiatives and provide backup support as needed to ensure seamless operations.
- Bachelor’s degree in information systems, Computer Science, or a related field.
- Minimum of 7 years of hands-on technical experience in systems implementation, configuration, data migration, troubleshooting and support.
- Familiarity with enterprise applications such as ERP, CRM, HRIS, project management tools and other business software solutions.
- Excellent analytical and problem-solving skills and attention to detail.
- Competitive compensation
- 401(k) retirement plans with employer match
- Medical, dental, and vision benefits for employees and their dependents
- Commuter benefits
- PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
- Tuition assistance program
- Two “work from anywhere” weeks per year
- Summer Fridays
- Collaborative working spaces
- Service days to support our communities
- Employee development and engagement events
- More about our offerings and culture here
The Community Preservation Corporation is an Equal Opportunity Employer and all employment-related decisions including recruitment, selection, evaluation, promotion, compensation, training and termination are made without regard to race, creed, color, national origin, sex, disability, marital status, status as a veteran, sexual orientation or gender identity, or any other protected status.
Salary : $90,000 - $115,000
