IT Helpdesk Support

We are looking for a motivated and customer-oriented IT Helpdesk Support to join our team. The IT Helpdesk Support will be responsible for providing technical support to end-users, resolving their IT-related issues, and ensuring that our systems and software run smoothly. The ideal candidate should have excellent problem-solving skills, be able to communicate effectively, and work collaboratively with other members of the IT team.

Key Responsibilities:

· Provide technical support to end-users via phone, email, or in-person

· Troubleshoot and resolve software, hardware, and network-related issues

· Escalate complex issues to the appropriate IT staff when necessary

· Document and track all incidents and service requests in the helpdesk ticketing system

· Install, configure, and maintain desktops, laptops, printers, and other IT equipment

· Provide training and guidance to end-users on how to use various software applications and hardware devices

· Maintain inventory of IT assets and ensure that all software and hardware licenses are up-to-date

· Collaborate with other members of the IT team to identify and implement system improvements and upgrades

· Stay up-to-date with emerging trends and technologies in IT support and make recommendations for improvements

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or related field

· At least 2 years of experience in providing IT support to end-users

· Excellent communication and interpersonal skills

· Strong problem-solving skills and ability to work independently

· Familiarity with Windows and Mac operating systems, as well as common productivity and collaboration tools

· Knowledge of network protocols, firewalls, and VPN technologies

· Experience with helpdesk ticketing systems and remote support tools

· Relevant IT certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) are a plus.

Working Conditions: The IT Helpdesk Support will work in an office environment. They may be required to work outside of regular business hours or be on-call for after-hours support.

Physical Requirements: The IT Helpdesk Support may be required to lift and move computer equipment weighing up to 50 pounds.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $65,000