What are the responsibilities and job description for the Help Desk Support Specialist position at The Computer Merchant, LTD.?
Company Overview: At The Computer Merchant, LTD., we are seeking a highly organized and effective Help Desk Support Specialist to join our team. This role will involve providing top-notch technical support to our clients, ensuring their IT needs are met efficiently.
Job Summary: We are looking for a skilled Senior Technical Support Representative to provide expert-level technical support to our clients. As a key member of our team, you will be responsible for resolving complex technical issues, providing excellent customer service, and working collaboratively with our team to ensure seamless support delivery.
Key Responsibilities: • Provide exceptional technical support to clients via phone, email, or chat • Troubleshoot and resolve complex technical issues in a timely manner • Collaborate with colleagues to ensure seamless support delivery • Stay up-to-date with the latest technology trends and advancements
Benefits: • Competitive salary range: $50-$58 • Comprehensive benefits package • Opportunities for professional growth and development • Collaborative and dynamic work environment
Salary : $50 - $58
