JOB TITLE : Operations Analyst
JOB LOCATION : Boston, MA
WAGE RANGE
JOB NUMBER : 211100
REQUIRED EXPERIENCE :
Critical Thinking Skills, a Team Player that can also work well independently, and excellent Attention to Detail. Software skills include Windows, Excel, Outlook, and the ability to navigate across multiple applications to perform job responsibilities. E-mail organization with high volumes is critical, as we receive hundreds of e-mails daily across multiple inboxes.
JOB DESCRIPTION
Intermediate Level position performing duties to support client investment management operations. Setup and maintain databases and client files, process and confirm trades, research errors, failures, and inquiries. Resolve discrepancies and takes action on matters and inquiries from clients and other departments. Bachelors degree with emphasis in finance, accounting, or economics, or equivalent work experience. 4-7 years experience.
Job Responsibilities :
Perform the duties related to processes that occur in the late afternoon / evening for the Boston Shareholder Services team including Client Trading and Client SupportShareholder Services is responsible for the oversight of NAV distribution by our Custodian providers. In the event of a NAV delay, this position will manage the client communication and inquiry process through resolution, including executing the NAV delay checklist and working with IT as necessary for recoveryApply understanding of complex internal structures and context surrounding information being processed to perform daily activities, including nightly in-kind processingMaintain working knowledge of overall process operating model and assist with deployment of operational changes, including developing and implementing new initiatives and assists with process re-engineering and systems integrationsInput trades and audit appropriatelyEnsure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGACommunicate trade settlements to our custodian providers in an accurate and timely mannerOperate as backup for team leader when they are unavailableBuild technical expertise and better understanding of marketplace nuancesConform with the 'risk' escalation chain for operational issues and suspicious transactionsPerform other duties as neededRequirements
4 years of experience in investment management with a specific focus on investment operations. Transfer agency experience a plusSolid understanding of complex investment issues and investment vehicles with a desire to continuously improve investment knowledgeKnowledge of investment processes and how client cashflows impact the investment processExcellent organizational and execution skills including the ability to prioritize and multi-task under time constraintsAbility to develop and maintain collaborative and professional relationships with internal and external clients and colleagues in global officesProblem solving skills in terms of understanding client objectives and developing effective and appropriate solutions to meet those objectives while balancing the inherent risks to State StreetExcellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident telephone presenceStrong attention to detailTeam player with a positive can do attitudeEqual Opportunity Employer, including Veterans and Individuals with Disabilities
While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
