What are the responsibilities and job description for the Tier I Technician position at The Computer Warriors Inc?
Who are you?
Are you passionate about IT and eager to launch a rewarding career in the field? Do you value being treated as an individual rather than a number? Are you seeking an organization that prioritizes both your professional and personal growth? Do you have a knack for problem-solving and love working with smartphones and computers? Are you dedicated to making a positive impact on your community while being recognized and rewarded for your contributions?
Who are we?
Computer Warriors is a leading provider of residential and small office IT service/support. Our committed team of professionals strives for continuous improvement. With multiple repair centers in Jacksonville, and Wilmington, our mission is to alleviate our clients' technical difficulties through innovative solutions and education on technology usage, keeping them seamlessly connected to their world.
We firmly believe in growth and advancement. From a modest staff, we've grown to a multi-location enterprise with over 12 full-time employees. We continuously seek to collaborate with the best talent in the area, driving constant company improvement.
What We Need When You Apply
- Resume: Please submit a recent copy of your Resume in PDF format, detailing your relevant experience and qualifications.
- Cover Letter: A brief cover letter in PDF Format, 2-3 sentences. Here, we’d like you to briefly mention why you are applying for this job and highlight any key skills or experiences that make you a standout candidate for the role.
Your Path to Growth
As a Tier I Technician, you join with limited or no experience. After a year of training and completing the company-sponsored A Plus certification, you qualify for our Tier II position. With an additional year of experience and studying for the company-sponsored Net Plus certification, you can advance to our Tier III position. These positions involve working as a senior technician in-store or supporting residential/small business clients in the field.
Upon reaching Tier III, you focus on obtaining the Security Plus certification to enhance your information security skills. Once you have certifications in A Plus, Net Plus, and Security Plus, along with three years of experience, you could transition to our sister company, CW IT Support.
Joining CW IT Support offers even greater opportunities, allowing you to collaborate with enterprise-level organizations as an MSP Technician. In this role, you work on complex projects and gain valuable experience in managing large-scale IT infrastructures.
What’s in it for you?
- Tier 1 Technician Earning Potential: $30,000 - $40,000 (uncapped earning potential)
- Tier 2 Technician Earning Potential: $35,000 - $45,000 (uncapped earning potential)
- Benefits package, including a 401(k) plan with employer match.
- 7 paid holidays annually
- 10 vacation/personal leave days annually (15 days after 3 years)
- Regular team-building activities
- Employee discounts on our products and services
What will your role be?
As a Repair Technician, you'll be responsible for:
- Effectively diagnosing and repairing software and hardware issues for computers, smartphones, tablets, and game consoles, and recommending suitable repair or replacement solutions.
- Installing, updating, and configuring various software, operating systems, and applications on client devices.
- Ensuring the security of clients' systems, installing, and maintaining security software, monitoring systems for potential security threats, and educating clients on safe online practices.
- Keeping detailed records of all repairs, updates, and installations for future reference and to maintain a clear service history.
- Identifying client needs and upselling appropriate solutions, such as protection plans, solid-state drives, RAM upgrades, etc.
- Facilitating the client check-in and check-out processes using our established systems and procedures.
- Maintaining a consistent and superior customer experience from the moment a client first contacts us, throughout the repair process, and until they retrieve their repaired device. Upholding our robust service-level system and ensuring consistent service delivery.
- Assisting in converting client inquiries received over the phone about pricing and services into committed customers.
- Managing inventory of computer parts, tools, and other supplies, ordering new stock when necessary.
- Keeping the store clean, presentable, and organized to create a welcoming and professional environment.
- Performing other assigned duties as required, adapting to the dynamic needs of our team and our clients.
What do you need?
- High emotional intelligence, humility, and the ability to thrive in a team environment.
- High School Diploma or GED.
- A valid Driver’s License to ensure reliable transportation to and from work.
- Ability to achieve goals and exceed expectations.
- Previous customer service experience (minimum 1 year).
- For Tier 1 Technician: no previous professional experience is required.
- For Tier 2 Technician: an A certification and 1 year of professional experience are required.
What We Need When You Apply
- Resume: Please submit a recent copy of your Resume in PDF format, detailing your relevant experience and qualifications.
- Cover Letter: A brief cover letter in PDF Format, 2-3 sentences. Here, we’d like you to briefly mention why you are applying for this job and highlight any key skills or experiences that make you a standout candidate for the role.
Salary : $30,000 - $40,000