Food & Beverage Coordinator - La Concha Resort

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Ensures that administrative tasks, vendor communications, event coordination, and service standards align with the hotel’s commitment to excellence.
• Serve as the primary point of contact for clients from the initial inquiry through to event completion.
• Provides exceptional customer service for our high-profile clients, ensuring seamless execution of events and catering functions.
• This role requires a detail-oriented and highly organized individual to coordinate all aspects of food & beverage operations for small events, social events, and private functions within a luxury hotel environment. 
• Manage reservations and guest inquiries for F&B events.
• Ensure all event logistics are in place, from seating arrangements to menu selections.
• Proactively inform and orient guests about upcoming F&B events, special dining experiences, and seasonal promotions.
• Coordinate with other hotel departments (e.g., kitchen, housekeeping, front desk) to ensure seamless event execution.
• Knowledge of reservations procedures (open table etc).
• Ensures the office administration runs smoothly.
• Answers all general inquiries more than the voicemail system.
• Processes all incoming and outgoing mail, faxes and couriers, Fed-Ex packages etc.
• Coordinate all credit card authorization forms, via direct bill applications.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Develop and maintain positive working relationships with others.
• Ensure personal appearances are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable job duties as requested by the supervisor.

Qualifications

• Hospitality oriented. 
• Prior experience in hospitality, F&B operations, or event coordination preferred.
• Previous sales, administrative and/or customer service experience required
• Knowledge in computer programs: Microsoft Word, Outlook, Excel, PowerPoint, and Opera.
• Strong communication and interpersonal skills, tactful, customer-focused with a professional phone manner and ability to interact professionally with staff, guests, the press, high profile and other external clients.
• Strong organizational and time management skills with proven ability to organize, prioritize and successfully manage multiple and shifting priorities, projects, and deadlines.
• Should work well under pressure, even with minimal supervision.
• The role requires flexibility, as the Coordinator may need to be present during major hotel events, such as New Year’s Eve, holiday celebrations etc.
• Flexibility to work various shifts, including weekends and holidays.
• Fully Bilingual (Spanish/English).

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.