What are the responsibilities and job description for the Food & Beverage Manager, Lobby Bar - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- The Bar Manager oversees all operations and monitors compliance with all F&B policies, standards, and procedures.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Develops events with specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand specific philosophy.
- Maintains the operating budget and verifies that standards are followed.
- Assists supervisors in understanding team members’ ever-changing needs and expectations, and how to exceed them.
- Coordinates cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Demonstrates knowledge of the brand specific service culture.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers daily.
- Takes proactive approaches when dealing with guest and employee concerns.
- Responds in a timely manner to customer service department requests.
- Negotiate contracts and manage vendor relationships to optimize cost and quality.
- Recruit, hire, and train F&B staff, including servers, bartenders, and support personnel.
- Provide ongoing coaching and performance feedback to ensure service excellence.
- Analyze sales trends and identify opportunities for revenue growth and cost savings.
- Ensure compliance with food safety regulations and health code standards.
- Creates new Bar menu according to cost with new trends and techniques.
- Proficiency in reservations systems and booking logistics.
- Ensure that proper security procedures are in place to protect employees, customers and company assets.
- Investigate and resolve complaints concerning food quality and service.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
- Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other duties as assigned by the manager.
Qualifications
- Hospitality oriented.
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in food and beverage management, with a minimum of 2 years in a supervisory role.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge in industry trends, techniques on beverages.
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
- Flexibility to work various shifts, including weekends and holidays.
- Fully Bilingual (English/Spanish)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
