What are the responsibilities and job description for the Host(ess)/Cashier - STK San Juan position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
STK San Juan is a world-renowned brand, with a unique concept which blends the modern steakhouse and chic lounge into one vibe dining experience with the quality of a traditional steakhouse. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage the seating chart and reservation system to ensure accurate seating and efficient table turnover.
- Handle guest inquiries, requests, and special seating preferences with tact and efficiency.
- Provide accurate wait times and monitor waiting lists.
- Communicate effectively with guests to manage expectations and enhance their dining experience.
- Assist in coordinating with servers, kitchen staff, and management to ensure smooth operation of the dining room.
- Work closely with servers, bussers, and other restaurant staff to ensure seamless service.
- Support the overall team effort by assisting with various tasks as needed.
- Maintain a professional and courteous demeanor.
- Assist in managing reservations, updating guest profiles, and organizing seating arrangements.
- Maintain cleanliness and organization at the host/hostess station and lobby area.
- Assist in handling phone calls and guest inquiries regarding reservations and dining options.
- Uphold the restaurant's standards of service excellence and hospitality.
- Follow all company and safety policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
- Complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to achieve common goals.
Ensure adherence to quality expectations and standards.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
Perform other reasonable job duties as requested by supervisor.
Qualifications
- Hospitality oriented
- Exceptional interpersonal skills, a polished appearance, and the ability to handle guest interactions with professionalism and grace
- Previous experience as a host/hostess in a fine dining or upscale restaurant environment is preferred
- Strong interpersonal and communication skills
- Ability to remain calm and courteous under pressure
- Knowledge of reservation systems and basic computer proficiency
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Fully Bilingual (Spanish / English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
