What are the responsibilities and job description for the Housekeeping Manager - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Oversee the housekeeping operation, guest experience in our guest rooms and public areas.
- Ensure all rooms, suites, and public areas meet cleanliness and presentation standards.
- Conduct daily inspections and implement corrective actions as needed.
- Uphold brand standards, luxury guest expectations, and sustainability initiatives.
- Collaborate with other departments to enhance the overall guest experience.
- Manage VIP and special requests with discretion and professionalism.
- Implement cost-effective solutions without compromising service standards.
- Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
- Follows all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
- Completes safety training and certifications.
- Develops and maintains positive working relationships with others, supports the team in reaching common goals, and listens and responds appropriately to the concerns of other employees.
- Ensures uniform and personal appearance are clean and professional, and maintains confidentiality of proprietary information.
- Performs other reasonable job duties as requested by the Director.
Qualifications
- Hospitality oriented
- Min 3 - 5 years of management experience in a hotel environment.
- Must be able to bend, squat and stretch, lift weighing up to 50 pounds.
- Strong communication skills
- Able to work quickly and efficiently, especially under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Fully bilingual (Spanish and English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
