What are the responsibilities and job description for the Overnight Valet Attendant - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Handle all duties according to hotel policies, procedures, internal rules, and standards.
- Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
- Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
- Issue ticket stubs or place numbered tags on windshields, log tags or attach tags to customers' keys, and give customers matching tags for locating parked vehicles.
- Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
- Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
- Park and retrieve automobiles for customers in the parking lot.
- Provide customer assistance and information, such as giving directions or handling wheelchairs.
- Lift, position, and remove barricades to open or close parking areas.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor.
- Complete safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other reasonable job duties as requested by supervisor.
Qualifications
- Hospitality oriented.
- Valid Driver License.
- Must be able to run down and up a hill continuously and stand on post for a continuous amount of time
- Must be able to lift to 60 lbs. on a regular and continuing basis, push and pull carts/equipment weighing up to 250 lbs
- Must be able to bend, stop, squat, and stretch
- Must be able to withstand hot/humid temperatures performing physical duties
- Able to handle difficult situations effectively
- Able to work quickly and efficiently, especially under pressure
- Must be able to work late night shifts
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Fully Bilingual (Spanish and English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
