What are the responsibilities and job description for the Surveillance Agent - Casino Del Mar position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
Monitor table games and slot activities, monitor cage transactions, armored car pick-ups, and all areas involving chip and TITO sales or redemptions. Ensure adherence to Slot Count and Soft Count procedures, while also supervising non-gaming areas across the casino, including entrances and exits.
- Report all irregularities to the Surveillance Supervisor.
- Report all activities and complete logs and reports as required.
- Monitor alarms and related areas, reporting and logging same.
- Maintain appropriate daily logs.
- Verifies Jackpots as required in Slot Machines(review and complete reports).
- Verifies Jackpots as required in Table Games (review and complete reports).
- Assists in the training of agents/observers/officers as required.
- Comply with the Bank Secrecy Act, Title 31, Privacy of Information Act, Gramm- Leach-Bliley Act, USAPATRIOT Act, OFAC,FCRA , FTC requirements and must comply with PRTC Regulations. The casino Anti-Money Laundering Policy and Procedures
Qualifications
- Hospitality oriented
- Previous experience in security in a casino or similar environment
- Able to handle difficult situations effectively
- Strong knowledge of casino operations, including cash handling procedures and gaming regulations
- Ability to prioritize and organize a variety of tasks and responsibilities
- Ability to lift and carry up to 25 pounds
- Ability to communicate effectively with all Casino guest, employees as well as casino suppliers
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bilingual (English/Spanish)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
