Patient Access Manager

Patient Access Manager

We are conducting an executive search for a Patient Access Manager for our client,_ a 25-bed critical access hospital with gross revenues of $65m and net revenues of $36m_. Their offices are located in Plymouth, NH.

Starting salary is up to about $90,000. Relocation assistance is available, as appropriate. Candidates should have ties to the New Hampshire area or at least the surrounding New England area.

Our client is a 100,000 square foot Critical Access Hospital (CAH) located in the heart of New Hampshire between the scenic Lakes Region and the White Mountain National Forest.

The hospital campus is located 45 minutes north of Concord and two hours north of Boston.

The Patient Access Manager will report to the Revenue Cycle Director.

The Patient Access Manager will lead the department and will assist the Revenue Cycle Director with policies and procedures of all Patient Access functions and serve as the liaison between the Hospital Practices and the facility. The Manager will be responsible for staying abreast of third-party payer regulations relating to coordination of benefits, monitoring Inpatient Medicare patients for accurate levels of care and eligibility, and evaluating staff accuracy in the collection of demographics and insurance eligibility.

They are currently using Meditech Expanse software.

Responsibilities

The Patient Access Manager (Manager) will:

· Supervise Patient Access Staff (department of 18) and Hospital Switchboard Staff

· Hire, orient, train, and evaluate staff and will provide ongoing training / development opportunities and other continuing education regarding excellent customer service, HIPAA privacy, new insurances, Medicare secondary payer test, rules around motor vehicle or medical insurance, rules around worker comp accounts, and practicing the company Mission.

· Work with the Revenue Cycle Director to foster an environment of collaboration, cooperative relationships, and open communication both within all departments and the practices of the company.

· Develop patient review processes that capture accurate demographic, financial, clinical, and insurance verification. Work with the Revenue Cycle Director to develop accountability reporting and benchmark measures for staff performance.

· With the Revenue Cycle Director develop and implement a plan to increase point of service collections, financial assistance services, and scheduled preregistrations, including a benchmark and reporting for all Registration/Check Out areas.

· Develop, implement, and maintain Revenue Cycle Departmental policies.

Fiscal Responsibilities :

· Assist the Revenue Cycle Director with developing and maintenance of the departments’ annual operating budgets and ensuring that operations are managed within established guidelines.

· Assist the Revenue Cycle Director in the maintenance and preparation of quarterly variance report.

Quality Assurance Responsibilities:

· With the Revenue Cycle Director, will assess, design, develop, implement and evaluate department quality management activities according to hospital / industry guidelines that result in the improvement of patient care or organizational processes.

Qualifications

· High School Graduate required. Associates or Bachelor’s degree in business or related field preferred.

· 3-5 years’ experience in a health care setting, preferably a hospital setting for patient registration or patient accounts area required

· Two years of supervisory experience required

· Knowledge of third party billing practices and state and federal regulations regarding patient billing, customer service, communications, leadership, fine motor, typing, and computer skills required

· Experience with an EHR system, extensive knowledge of registration tasks, including collections required

· Experience with Meditech systems and preferably experience with Meditech Expanse

All inquiries will be treated confidentially. For more information, please contact:

Matthew O’Brien

The Confidential Search Company

phone: 1-800-222-2729

Job Type: Full-time

Pay: Up to $90,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Cardiology
• Ob/Gyn
• Pediatrics
• Primary Care
• Radiology
• Surgery
• Urgent Care

Schedule:

• Monday to Friday

Application Question(s):

• Do you have 3 to 5 years of Patient Registration of Patient Accounts experience in a health care setting?
• Do you have ties to the New Hampshire area or the surrounding New England area?

Experience:

• Meditech systems: 3 years (Preferred)
• supervisory experience in healthcare patient access: 2 years (Required)

Ability to Relocate:

• Plymouth, NH 03264: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $90,000