What are the responsibilities and job description for the Full-time Customer Solutions Specialist position at The Container Store Inc.?
Overview
Our full-time positions are involved in sales on the phone, chat and email.
- We are currently hiring for full-time customer solutions specialist.
- Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
In sales, you are…
- On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
- Designing custom spaces.
- Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
- Balancing multiple priorities and using good judgment to manage time.
In chat and email, you are…
- Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
- Designing custom spaces.
- Balancing multiple chats.
- Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
The Benefits of Working Here
Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
- Competitive Pay
- Medical/Dental/Vision Plans
- Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
- Paid Time Off plus Holidays
- 401(k) Retirement Plan
- Ongoing training including our Leadership Development Program and Manager Training Program
- Employee First Fund: providing grants to employees experiencing unforeseen emergencies
Qualifications
What You Bring To Us
- You love to engage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
- People say you have a heart for service. You love to sell. For you, it’s about learning what a customer truly needs and offering suggestions.
- You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
- You take pride in your work. It’s your store!
- You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills.
- You are comfortable with the Internet and e-commerce and have excellent computer skills.
- You understand retail is an ever-changing industry and remain flexible.
- You want to delight the people around you and can’t wait to share that at The Container Store!
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
