What are the responsibilities and job description for the Part-Time Fulfillment Call Center position at The Container Store Inc.?
Overview
The Part-time Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets).
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Works collaboratively with the team to manage multiple calls, emails, and inquiries
- Utilized multiple proprietary programs to manage customers' orders and workflow
- Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues
- Actively researches product information and shares information on product uses with customers based on feedback and testimonials
- Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues
- Coordinates return deliveries from customers and processes them for credit to customers
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
- Will be trained in Fulfillment processes such as pulling and packing orders
The Benefits of Working Here
Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
- Competitive Pay - Starting at $17.00 - $19.00/hour
- Medical/Dental/Vision Plans
- Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera, 30% Installation Services, 15% on Preston
- Paid Sick Time
- 401(k) plan & Company Match
- Ongoing training including our Leadership Essentials and Manager Training Program
- Employee First Fund: providing grants to employees experiencing unforeseen emergencies
Qualifications
What You Bring To Us
- You love to engage with people. You’re the person who strikes up a conversation and makes a connection.
- You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
- People say you have a heart for service. For you, it’s about learning what a customer truly needs and offering suggestions.
- You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
- You take pride in your work. It’s your store!
- You love checklists. You like to stay busy, balance priorities and utilize your organizational skills.
- You understand retail is an ever-changing industry and remain flexible with your schedule.
- You want to delight the people around you and can’t wait to share that at The Container Store!
- You are at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
Salary : $17 - $19
