What are the responsibilities and job description for the Client Success Manager (Remote) position at The Contractor Consultants?
Company: The Contractor Consultants (TCC)
Employment Type: Full-Time / M-F (7:00am - 4:00pm EST)
Location: Remote
Compensation: Competitive salary based on experience
About The Role
At The Contractor Consultants (TCC), we empower businesses by delivering expert hiring solutions. We streamline the hiring process for construction companies by managing job postings, candidate vetting, interviews, and background checks. We offer flexible, flat-rate pricing without long-term contracts, allowing businesses to focus on growth while they handle the recruitment workload.
As a Client Success Manager (CSM), you will be a key part of the client journey. After a client has paid, you will guide them through the onboarding process, setting the client and our recruitment team up for success. Your proactive approach, problem-solving skills, and client-focused mindset will ensure a seamless and positive experience, driving long-term satisfaction and retention.
Key Responsibilities
Client Onboarding & Success
Apply now and take the next step in your career with TCC!
At The Contractor Consultants (TCC), we are committed to fostering a diverse and inclusive workplace. We believe in equal opportunity for all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and strive to create an environment where everyone can thrive.
Employment Type: Full-Time / M-F (7:00am - 4:00pm EST)
Location: Remote
Compensation: Competitive salary based on experience
About The Role
At The Contractor Consultants (TCC), we empower businesses by delivering expert hiring solutions. We streamline the hiring process for construction companies by managing job postings, candidate vetting, interviews, and background checks. We offer flexible, flat-rate pricing without long-term contracts, allowing businesses to focus on growth while they handle the recruitment workload.
As a Client Success Manager (CSM), you will be a key part of the client journey. After a client has paid, you will guide them through the onboarding process, setting the client and our recruitment team up for success. Your proactive approach, problem-solving skills, and client-focused mindset will ensure a seamless and positive experience, driving long-term satisfaction and retention.
Key Responsibilities
Client Onboarding & Success
- Coordinate and conduct personalized onboarding sessions to align with client goals, industry-specific needs, and hiring objectives.
- Outline clear onboarding agendas, timelines, and expectations to set a strong foundation for the partnership.
- Provide live demonstrations of the client portal and tools to ensure confidence in using TCC's services.
- Work with our internal design team to ensure all client assets have been created before meeting with clients for their onboarding.
- Work closely with the recruiting team to facilitate seamless handoffs and communication.
- Maintain accurate client records, safeguarding seamless internal collaboration.
- Submit thorough client onboarding call reports, ensuring key details are passed off and understood by the recruitment team.
- Coordinate with internal teams, including sales, recruiting, and product, for smooth client transitions.
- Attend weekly Zoom meetings and ongoing training sessions to stay aligned with team goals.
- 5 years in Client Success, Account Management, or Customer Support roles, preferably in recruitment or B2B services.
- Client-Centric Mindset: A passion for building relationships and delivering personalized solutions to exceed client expectations.
- Tech-Savvy: Proficient with CRMs (HubSpot), virtual collaboration tools (Zoom, Slack), and other digital platforms
- Remote Work Proficiency: Ability to thrive in a remote setting, staying productive and engaged.
- Self-Motivated Go-Getter: Takes initiative, solves problems proactively, and goes above and beyond to ensure client success
- Strong Calendar Management: Ability to juggle multiple client meetings, onboarding sessions, and internal coordination with efficiency
- Communication Excellence: Exceptional written and verbal communication skills, with the ability to simplify complex concepts for clients.
- Organizational Strength: Proven ability to manage multiple accounts, prioritize tasks, and meet deadlines.
- Problem-Solving Ability: Resourceful in identifying and addressing client challenges with innovative solutions.
- Experience in the recruitment industry or knowledge of labor market dynamics is preferred.
- Demonstrated success in managing escalations and resolving complex client concerns.
- Base Salary: Competitive salary based on experience
- Remote work flexibility: Enjoy the flexibility of working from anywhere while collaborating with a dynamic, global team.
- Ongoing Career Growth: Join a fast-growing company with endless opportunities for advancement as we continue to expand.
- Make a Real Impact: Every year, we help hundreds of people find jobs in construction, bridging the labor gap and strengthening the industry.
- Be Part of Something Bigger: At TCC, we're not just filling positions-we're building careers, businesses, and stronger communities.
Apply now and take the next step in your career with TCC!
At The Contractor Consultants (TCC), we are committed to fostering a diverse and inclusive workplace. We believe in equal opportunity for all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and strive to create an environment where everyone can thrive.
