What are the responsibilities and job description for the Customer Experience Representative position at The Contractor Consultants?
Take Your Career to the Next Level - Join PCF Construction Group as a Project Coordinator!
Job Title : Customer Experience Representative
Company Name : PCF Construction Group
Salary : $20-$40 per hour, depending on performance.
Full Job Description
The Customer Experience Representative serves as the first point of contact for our valued customers, ensuring a seamless and positive customer journey. This role requires availability on Saturdays and Sundays, with opportunities to pick up additional hours during the week. You'll be responsible for answering customer inquiries, scheduling consultations, and maintaining accurate records to support our sales and service teams.
As a member of our Call Center Team, you'll play a vital role in booking appointments, answering questions, and creating great first impressions for potential clients. This position offers a guaranteed hourly base pay plus bonus opportunities, with no cold calling or sales involved.
Who we are :
PCF Construction Group is a leading provider of outdoor living spaces in the PNW. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about providing top-notch support and ensuring customer satisfaction at every touchpoint.
Responsibilities include but are not limited to :
- Handle customer inquiries via phone, email, and chat, providing accurate, timely, and professional responses.
- Book appointments for project consultants and coordinate schedules effectively.
- Educate customers about products and services, highlighting features and benefits.
- Maintain and update customer records using CRM tools.
- Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
- Assist with scheduling and sending pre-appointment materials to customers.
- Track and manage follow-ups, ensuring effective communication with customers and team members.
- Support marketing efforts by conducting research and sending targeted outreach materials.
- Provide additional support to call center operations, including appointment confirmations and customer follow-ups.
Qualifications :
Benefits :
Guaranteed hourly base pay ranging from $20-$40 per hour, depending on performance.
Schedule :
Work Location :
Join PCF Construction Group and be part of a growing team that values professionalism, innovation, and exceptional customer service. Apply today to start your journey with us!
People Come First Construction Group LLC is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.
Salary : $20 - $40
