What are the responsibilities and job description for the Customer Service Representative & Dispatcher position at The Contractor Consultants?
Deliver Exceptional Service - Join On the Mark Heating and Cooling as a Customer Service Representative!
Job Title: Customer Service Representative & Dispatcher
Company Name: On the Mark Heating & Air
Pay Range: $21-$30 per hour
Industry: Residential HVAC
Location: Hoffman Estates, IL
Job Overview
On the Mark Heating & Air. is looking for a dedicated Customer Service Representative & Dispatcher to join our team. This role acts as a liaison between the office operations and the field.The Customer Service Representative & Dispatcher is responsible for providing top-tier customer service, scheduling service calls, and ensuring seamless communication between customers, technicians, and office staff. The ideal candidate will have excellent communication skills, attention to detail, and a passion for creating a great customer experience.
Who We Are
At On the Mark Heating and Cooling, we believe in doing things the right way, not the easy way. We provide a supportive team environment where career growth is encouraged. Our commitment to quality service and customer satisfaction drives everything we do. We also offer outstanding benefits, performance-based earnings, and opportunities for advancement within the company.
Key Responsibilities
If you're looking for an opportunity to grow within a reputable HVAC company that values hard work and dedication, apply today! At On the Mark Heating and Cooling, we don't just offer jobs - we offer careers with the potential for advancement and financial success.
Equal Opportunity Employer
At On the Mark Heating & Air, we believe in diversity, inclusion, and equal opportunities for all employees. We foster a team environment where every individual is valued and respected.
Job Title: Customer Service Representative & Dispatcher
Company Name: On the Mark Heating & Air
Pay Range: $21-$30 per hour
Industry: Residential HVAC
Location: Hoffman Estates, IL
Job Overview
On the Mark Heating & Air. is looking for a dedicated Customer Service Representative & Dispatcher to join our team. This role acts as a liaison between the office operations and the field.The Customer Service Representative & Dispatcher is responsible for providing top-tier customer service, scheduling service calls, and ensuring seamless communication between customers, technicians, and office staff. The ideal candidate will have excellent communication skills, attention to detail, and a passion for creating a great customer experience.
Who We Are
At On the Mark Heating and Cooling, we believe in doing things the right way, not the easy way. We provide a supportive team environment where career growth is encouraged. Our commitment to quality service and customer satisfaction drives everything we do. We also offer outstanding benefits, performance-based earnings, and opportunities for advancement within the company.
Key Responsibilities
- Schedule and coordinate service calls, ensuring efficient routing of technicians.
- Maintain and update customer records in Service Titan CRM software.
- Communicate with customers regarding service updates, estimates, and follow-ups.
- Handle incoming customer inquiries via phone and email with professionalism and efficiency.
- Maintain residential and commercial maintenance agreements. Including scheduling, billing, ordering materials and renewals.Assist with processing customer invoices and payments.
- Support customer retention efforts through follow-up calls and marketing initiatives.
- Conduct quality assurance calls to ensure customer satisfaction.
- Work closely with technicians, service managers, and other office staff to ensure smooth operations.
- Assist with company marketing efforts, including social media content and local event participation.
- Track advertising expenses and generate marketing reports to ensure cost-effectiveness.
- Work collaboratively with Warehouse Manager and CSR to order materials and keep up to date on inventory.
- Provide administrative support, including maintaining records of parts and job materials.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask.
- Well-organized with the ability to work independently.
- Advanced computer skills, including experience with CRM software (Service Titan preferred).
- Problem-solving skills and ability to train and motivate colleagues.
- Minimum of 2 years of customer service or project management experience.
- High school diploma or GED.
- Experience in HVAC customer service or dispatching.
- Familiarity with the Chicagoland area.
- Energetic and personable demeanor.
- 401(k) with employer matching
- Weekly pay cycle
- Performance based commission
- Medical, dental, and vision insurance
- Life and disability insurance options
- Paid time off, including vacation, sick days, and holidays
- Paid parental leave
- Career development opportunities, including training and certifications
- Company-sponsored events, outings, and monthly perks
- Monday - Friday, 7:30 AM - 4:00 PM
- Some overtime and community event participation as needed
- In-Office Role
If you're looking for an opportunity to grow within a reputable HVAC company that values hard work and dedication, apply today! At On the Mark Heating and Cooling, we don't just offer jobs - we offer careers with the potential for advancement and financial success.
Equal Opportunity Employer
At On the Mark Heating & Air, we believe in diversity, inclusion, and equal opportunities for all employees. We foster a team environment where every individual is valued and respected.
Salary : $21 - $30
