What are the responsibilities and job description for the Customer Service Specialist position at The Contractor Consultants?
Drive Customer Engagement - Join CABS Heating & Air Conditioning as a Customer Service Specialist!
Job Title : Customer Service Specialist
Company Name : CABS Heating & Air Conditioning
Salary : $20.00 - $22.00 / hr & Bonus Program!
Full Job Description
CABS Heating & Air Conditioning is seeking a motivated and personable Customer Service Representative to re-engage with existing customers and generate new business opportunities. Utilizing our comprehensive customer database through Service Titan, you will focus on reintroducing our services to our valued clients. This role is essential to driving customer loyalty and business growth through personalized outreach and excellent customer service. If you're a strong communicator with experience in customer service and phone sales, we'd love to hear from you!
Who we are :
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!
Responsibilities include but are not limited to :
- Customer Service :
Prioritize and manage outbound calls based on customer needs and operational priorities.
Identify opportunities within the existing customer database to upsell or promote additional services.
Contact potential customers from external lists (when applicable), introducing CABS services and creating new engagement opportunities.
Schedule follow-up calls, and appointments, and manage the sales pipeline effectively within Service Titan.
Strengthen relationships with existing clients through follow-up communications and personalized service.
Stay informed about industry trends and CABS Heating & Air Conditioning's latest services to provide knowledgeable, effective communication to customers.
Coordinate with internal teams, including customer service and technical support, to ensure seamless service experiences for all customers.
The ideal candidate should possess :
Minimum of 2 years of phone sales and customer service experience.
Preferred Qualifications :
Benefits :
Dental
401(k)
6 paid holidays
Work Location :
Why Join CABS Heating & Air Conditioning?
At CABS Heating & Air Conditioning, we value our employees as the heart of our company. You'll have the opportunity to grow your career in a supportive, family-like environment, all while contributing to the success of our business. If you have a passion for customer service and want to help clients maintain their home comfort, apply today!
Apply now to become a key member of our team at CABS Heating & Air Conditioning and help drive our business forward!
We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.
Salary : $20 - $22
