What are the responsibilities and job description for the Customer Success Director position at The Contractor Consultants?
Key Responsibilities
- Analyze client churn data, identify trends, and develop strategies to lower churn rates in line with monthly targets.
- Conduct weekly churn reviews, including deep dives into client cancellations and service issues.
- Own and present weekly churn reports to leadership with insights and accountability for taking churn improvement recommendations from idea to implementation.
