What are the responsibilities and job description for the Human Resources & Business Support Specialist position at The Contractor Consultants?
Join our team as a Human Resources & Business Support Specialist!
Job Title: Human Resources & Business Support Specialist
Company Name: Swick Home Services
Salary: $21.25 per hour
Industry: HVAC and Plumbing - Residential, Commercial
Location: Marquette, MI
Job Overview
Swick Home Services is looking for an organized and outgoing Human Resources & Business Support Specialist to join our team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring smooth daily operations. You will be responsible for supporting our employees, managing benefits, and assisting in business support functions related to residential installations.
Who We Are
At Swick Home Services, we pride ourselves on creating a family-like environment where every team member is valued. Based in Marquette, MI, we are deeply committed to our community, giving back in various ways while delivering superior plumbing and HVAC services to residential and light commercial customers. We offer a clear growth path, comprehensive training programs, and benefits that support your personal and professional development.
Key Responsibilities
Marquette, MI - Must be authorized to work in the United States.
Equal Opportunity Employer
At Swick Home Services, we celebrate diversity and are committed to fostering an inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.
This is an on-site, full-time position with no weekend work required. If you thrive in a fast-paced environment and enjoy helping people, apply today to join our team at Swick Home Services!
Job Title: Human Resources & Business Support Specialist
Company Name: Swick Home Services
Salary: $21.25 per hour
Industry: HVAC and Plumbing - Residential, Commercial
Location: Marquette, MI
Job Overview
Swick Home Services is looking for an organized and outgoing Human Resources & Business Support Specialist to join our team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring smooth daily operations. You will be responsible for supporting our employees, managing benefits, and assisting in business support functions related to residential installations.
Who We Are
At Swick Home Services, we pride ourselves on creating a family-like environment where every team member is valued. Based in Marquette, MI, we are deeply committed to our community, giving back in various ways while delivering superior plumbing and HVAC services to residential and light commercial customers. We offer a clear growth path, comprehensive training programs, and benefits that support your personal and professional development.
Key Responsibilities
- Human Resources Support:
- Assist with new hire paperwork and documentation to ensure a smooth onboarding experience.
- Coordinate employee benefits including health insurance, 401(k) plans, and life insurance.
- Plan and organize employee parties, events, and monthly team meetings.
- Maintain employee records, track birthdays and anniversaries, and recognize milestones.
- Schedule training trips, coordinate hotel stays, and handle travel logistics.
- Provide general HR support and assist employees with their benefits and work-related inquiries.
- Business Support Specialist Duties:
- Communicate directly with customers, handling welcome calls and equipment order calls.
- Address customer inquiries, screen concerns, and escalate as needed.
- Maintain high levels of customer satisfaction by providing timely support.
- Work with the Field Quality Control Technician and Install Manager to resolve customer issues.
- Perform job confirmation calls daily as directed by the Install Manager.
- Manage job documentation and reporting using Service Titan.
- Keep records of job bookings, backlog reports, purchase orders, inventory counts, and warranty registrations.
- Schedule permit processes and inspections while maintaining accurate reporting.
- Must have a valid drivers license and an insurable driving record.
- Experience in Human Resources or a related administrative role.
- Certification from HRCI or SHRM (preferred but not required).
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Ability to work independently while collaborating with team members.
- Experience in customer service or business operations is a plus.
- Health & Wellness
- Medical, dental, and vision insurance starting on the 91st day.
- Health Savings Account (HSA) options.
- Life insurance coverage.
- Short-term and long-term disability insurance.
- Retirement Savings
- 401(k) plan with employer match up to 4% after one year.
- Work-Life Balance
- No nights or weekends required; enjoy a flexible schedule.
- Paid vacation (prorated based on start date).
- Holiday pay after one year.
- Time-and-a-half pay on your birthday if worked.
- Volunteer Time Off (VTO).
- Professional Growth
- Paid in-house training and opportunities for additional certifications.
- Clear pathways for growth and advancement within the company.
- Company Perks
- Bonuses for achieving daily and monthly goals.
- Team-building events, including holiday parties and picnics.
- Recognition programs and a supportive company culture.
- Employee referral bonus program.
- Full-time, Monday to Friday.
- 8:00 AM - 5:00 PM
- No weekends.
Marquette, MI - Must be authorized to work in the United States.
Equal Opportunity Employer
At Swick Home Services, we celebrate diversity and are committed to fostering an inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.
This is an on-site, full-time position with no weekend work required. If you thrive in a fast-paced environment and enjoy helping people, apply today to join our team at Swick Home Services!
Salary : $21
