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HVAC Service Manager/HR

The Contractor Consultants
Greenfield, OH Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Lead and Grow a High-Performing HVAC Service Team - Join Shafer Heating & Cooling as Our HVAC Service Manager / HR!

Job Title : HVAC Service Manager / HR

Company Name : Shafer Heating & Cooling, LLC

Pay Range : Base Salary Bonuses (Percentage of Gross Profit, Paid Monthly) Year-End Profit Sharing (5% of Net Profit Over 15%)

Industry : HVAC, Electric, Plumbing - Residential

Location : Hillsboro, OH

Job Overview

Shafer Heating & Cooling, LLC is looking for a dynamic and results-driven HVAC Service Manager / HR to lead our team of Service & Maintenance Technicians. This role is responsible for training, recruiting, administration, management, and motivation to ensure high performance, accountability, and customer satisfaction. The Service Manager will implement and execute a clear plan to achieve revenue and profitability goals while maintaining a strong team culture.

Who We Are

Since 1985, Shafer Heating & Cooling, LLC has been a trusted provider of high-quality HVAC, electrical, and plumbing services in Hillsboro, Ohio, and beyond. As a family-owned business, we prioritize integrity, teamwork, and positive attitudes, fostering a supportive environment for professional and personal growth. Our commitment to customer satisfaction drives our success, and we're excited to bring on leaders who share our vision.

Key Responsibilities

  • Training & Development :

Develop a structured training program for new hires, ensuring technical proficiency and communication skills.

  • Plan 8-week training schedules with testing and deadlines for service team members.
  • Utilize RISE Coaching and other industry training platforms.
  • Conduct regular ride-alongs for coaching and process compliance.
  • Recruiting & Retention :

    • Maintain a strong hiring pipeline with a backlog of qualified candidates.

  • Ensure 90% retention rate for service technicians.
  • Conduct 6 first-round interviews per week to build a full talent bench.
  • Perform exit interviews and continuously improve retention strategies.
  • Operational & Financial Management :

    • Achieve and track monthly revenue and profit budgets through ServiceTitan dashboard.

  • Set and communicate daily revenue targets for the team.
  • Ensure technicians bring in a minimum of $1,500 per day in revenue.
  • Maintain department wages at or below 21% for service and 23% for maintenance.
  • Convert 40% of non-club calls into club memberships.
  • Team Leadership & Management :

    • Conduct performance reviews every 6 months and regular 1-on-1 meetings.

  • Hold team members accountable for attitude, processes, and performance.
  • Ensure paperwork is submitted within 24 hours for all jobs.
  • Oversee subcontractor and vendor coordination for service jobs.
  • Customer Satisfaction & Quality Control :

    • Ensure 100% client satisfaction and resolve service concerns.

  • Monitor inspection forms, photos, and job documentation for accuracy.
  • Communicate with clients, field supervisors, and technicians to maintain high service standards.
  • Motivation & Company Culture :

    • Foster a team-oriented, high-performance culture through coaching and leadership.

  • Organize monthly department meetings to align on goals.
  • Display and reinforce company vision and values to drive team engagement.

    • Qualificat ions

  • 5 years of HVAC service management experience.
  • Proven ability to train, lead, and grow a high-performing service team.
  • Strong financial acumen with experience in budgeting, KPIs, and revenue tracking.
  • Experience with ServiceTitan or other HVAC CRM systems.
  • Exceptional communication and leadership skills.
  • Valid driver's license.

    • Core Values :

    Shafer Heating & Cooling operates with a strong commitment to :

  • Integrity - Doing the right thing even when no one is looking.
  • Positive Attitude - Bringing a 'we will overcome' mindset.
  • Customer Service - Exceeding expectations through high-quality service.
  • Communication - Creating WIN / WIN / WIN outcomes for customers, employees, and the company.
  • Teamwork - Holding ourselves and each other accountable for company success.

    • Benefits

  • Base Salary Monthly Bonuses (% of Gross Profit)
  • Year-End Profit Sharing (5% of Net Profit Over 15%)
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) & Holidays
  • Ongoing Professional Development & Training

    • Work Schedule

  • Full-time
  • Monday through Friday with occasional on-call or weekend availability.

    • Work Location

  • Hillsboro, Ohio

    • Join Our Team!

    If you're a motivated leader with a passion for HVAC service excellence, apply today to be part of a growing company that values its employees and customers!

    Shafer Heating & Cooling, LLC is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace.

    Salary : $1,500

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