What are the responsibilities and job description for the Service Manager position at The Contractor Consultants?
Lead and Grow a High-Performing HVAC Service Team - Join Shafer Heating & Cooling as Our Service Manager!Job Title : Service ManagerCompany Name : Shafer Heating & Cooling, LLCPay Range : Base Salary Bonuses (Percentage of Gross Profit, Paid Monthly) Year-End Profit Sharing (5% of Net Profit Over 15%)Industry : HVAC, Electric, Plumbing - ResidentialLocation : Hillsboro, OHJob OverviewShafer Heating & Cooling, LLC is looking for a dynamic and results-driven Service Manager to lead our team of Service & Maintenance Technicians. This role is responsible for training, recruiting, administration, management, and motivation to ensure high performance, accountability, and customer satisfaction. The Service Manager will implement and execute a clear plan to achieve revenue and profitability goals while maintaining a strong team culture.Who We AreSince 1985, Shafer Heating & Cooling, LLC has been a trusted provider of high-quality HVAC, electrical, and plumbing services in Hillsboro, Ohio, and beyond. As a family-owned business, we prioritize integrity, teamwork, and positive attitudes, fostering a supportive environment for professional and personal growth. Our commitment to customer satisfaction drives our success, and we're excited to bring on leaders who share our vision.Key Responsibilities-Training & Development : -Develop a structured training program for new hires, ensuring technical proficiency and communication skills.-Plan 8-week training schedules with testing and deadlines for service team members.-Utilize RISE Coaching and other industry training platforms.-Conduct regular ride-alongs for coaching and process compliance.-Recruiting & Retention : -Maintain a strong hiring pipeline with a backlog of qualified candidates.-Ensure 90% retention rate for service technicians.-Conduct 6 first-round interviews per week to build a full talent bench.-Perform exit interviews and continuously improve retention strategies.-Operational & Financial Management : -Achieve and track monthly revenue and profit budgets through ServiceTitan dashboard.-Set and communicate daily revenue targets for the team.-Ensure technicians bring in a minimum of $1,500 per day in revenue.-Maintain department wages at or below 21% for service and 23% for maintenance.-Convert 40% of non-club calls into club memberships.-Team Leadership & Management : -Conduct performance reviews every 6 months and regular 1-on-1 meetings.-Hold team members accountable for attitude, processes, and performance.-Ensure paperwork is submitted within 24 hours for all jobs.-Oversee subcontractor and vendor coordination for service jobs.-Customer Satisfaction & Quality Control : -Ensure 100% client satisfaction and resolve service concerns.-Monitor inspection forms, photos, and job documentation for accuracy.-Communicate with clients, field supervisors, and technicians to maintain high service standards.-Motivation & Company Culture : -Foster a team-oriented, high-performance culture through coaching and leadership.-Organize monthly department meetings to align on goals.-Display and reinforce company vision and values to drive team engagement.Qualifications-5 years of HVAC service management experience.-Proven ability to train, lead, and grow a high-performing service team.-Strong financial acumen with experience in budgeting, KPIs, and revenue tracking.-Experience with ServiceTitan or other HVAC CRM systems.-Exceptional communication and leadership skills.-Valid driver's license.Core Values : Shafer Heating & Cooling operates with a strong commitment to : -Integrity - Doing the right thing even when no one is looking.-Positive Attitude - Bringing a “we will overcome” mindset.-Customer Service - Exceeding expectations through high-quality service.-Communication - Creating WIN / WIN / WIN outcomes for customers, employees, and the company.-Teamwork - Holding ourselves and each other accountable for company success.Benefits-Base Salary Monthly Bonuses (% of Gross Profit)-Year-End Profit Sharing (5% of Net Profit Over 15%)-Health, Dental, and Vision Insurance-401(k) with Company Match-Paid Time Off (PTO) & Holidays-Ongoing Professional Development & TrainingWork Schedule-Full-time-Monday through Friday with occasional on-call or weekend availability.Work Location-Hillsboro, OhioJoin Our Team!If you're a motivated leader with a passion for HVAC service excellence, apply today to be part of a growing company that values its employees and customers!Shafer Heating & Cooling, LLC is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace.
Salary : $1,500
