Warranty Manager

Join Our Team as a Warranty Manager at Beachland Homes!

Job Title: Warranty Manager

Company Name: Beachland Homes

Location: Vero Beach, FL

Salary: Competitive, based on experience

Full Job Description

Beachland Homes, a premier builder in the AR Homes® Network, is seeking a Warranty Manager to oversee and manage the homeowner warranty process. This key role ensures that homeowners receive exceptional post-construction service, addressing warranty requests efficiently and maintaining Beachland Homes' reputation for quality and customer satisfaction. The Warranty Manager will be responsible for handling warranty claims, coordinating repairs, managing vendors, and maintaining detailed records of all warranty-related activities. If you have experience in residential construction, customer service, and warranty management, we invite you to join our team and play a crucial role in our homeowner experience.

Who We Are

For over 20 years, Beachland Homes has been a leader in designing and building extraordinary custom luxury homes tailored to the unique lifestyles and needs of discerning clients. As a premier builder in the AR Homes family, we set a high standard for custom home building, ensuring meticulous craftsmanship and a commitment to perfection. Our reputation for delivering personalized, high-quality homes is backed by decades of excellence and customer satisfaction.

Key Responsibilities

• Warranty Management: Oversee all homeowner warranty requests, ensuring timely responses and resolutions.
• Homeowner Support: Serve as the primary point of contact for homeowners regarding warranty-related inquiries, repairs, and service needs.
• Call Log & Documentation: Maintain accurate records of warranty claims, calls, and work orders in the ARIS 1.0 Warranty Module.
• Work Order & Purchase Orders: Generate and manage warranty-related work orders and purchase orders, ensuring that repairs and services are completed on time.
• Vendor Coordination: Identify, schedule, and oversee vendors and subcontractors to perform necessary repairs and warranty-related work.
• Quality Assurance: Conduct follow-ups and inspections to verify that warranty work meets company and industry standards.
• Reporting & Analysis: Generate warranty reports such as Open Warranty Request Logs, Work Order Summaries, and Warranty Cost Reports to track trends and improve processes.
• Homeowner Information Updates: Ensure accurate homeowner records, including updates when homes are sold within the warranty period.
• Process Improvement: Continuously evaluate and improve the warranty management process to enhance efficiency and customer satisfaction.
  
  

The Ideal Candidate Should Possess

• Experience: 3 years of experience in residential construction, warranty management, or customer service in a related field.
• Technical Knowledge: Familiarity with homebuilding materials, construction practices, and warranty procedures.
• Customer Service Skills: Strong interpersonal and communication skills to handle homeowner concerns with professionalism and empathy.
• Organizational Skills: Ability to manage multiple warranty requests, vendors, and administrative tasks efficiently.
• Problem-Solving Ability: Proactive in addressing warranty issues and finding solutions that meet both homeowner and company expectations.
• Software Proficiency: Experience with construction management software, warranty modules, and Microsoft Office Suite. Prior experience with ARIS 1.0 Warranty Module is a plus.
• Attention to Detail: Strong record-keeping abilities to maintain accurate reports and track warranty claims effectively.
• Collaboration: Ability to work closely with project managers, construction teams, and vendors to ensure seamless warranty service.
  
  

Benefits

• Compensation
• 401(k) Retirement Savings Program (with employer matching)
• Profit Sharing
• Bi-Weekly Pay Cycle
• Annual Bonus Potential
• Health and Wellness
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Work-Life Balance
• Paid Time Off (Holidays, Vacation, Sick Days)
• Career Development
• Ongoing Training
• Unique and Additional Perks
• Company and Team Events
  

Schedule

• Full Time
• Monday to Friday
  
  

Work Location:

• Vero Beach, FL
  
  

Join Our Team!

If you are a detail-oriented, customer-focused professional with experience in warranty management and residential construction, we encourage you to apply today and become part of the Beachland Homes family. Help us continue to deliver exceptional custom homes and outstanding homeowner experiences!

Beachland Homes is committed to a diverse and inclusive workplace. Beachland Home is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.