What are the responsibilities and job description for the Part Time Shift Leader position at The Cookie Place Inc?
Job Profile: Shift Leader
Location: Operations
Reports To: Store Manager/Assistant Manager
Position Purpose
At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.
Dimensions
This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of Front Range Holdings
Primary Accountabilities
In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:
Shift Management
- Oversee all aspects of daily operations including opening and closing the store.
- Serve guests and create an exciting experience.
- Operate a register and ensure accountability of money.
- Decorate cookies and cakes with a wide variety of templates.
- Ensure cleanliness of the store and all preparation areas.
- Adhere to all Great American Cookie standards.
- Responsible for meeting store operations and customer service objectives based on FRH standards.
- Oversee all cash handling procedures in the store including making deposits and getting Change from the bank.
- Prepare ingredients for baking and decorating.
- Operate an oven and bake ingredients within standard constraints.
- Ensures that all Company policies and procedures are followed.
Position Specifications
- 1-2 years of retail and/or food service management.
- 1-2 years of customer service.
- Excellent customer service skills.
- Good verbal communication.
- Ability to multi-task.
- Attention to detail.
- Must be a team player.
- Must be 18 years of age.
This position is for 25-35hrs/wk based on store sales and availability
Perks and bonuses!
- Yes, you are allowed to have up to 3 free cookies per shift
- You are also allowed free sodas from the soda fountain
- Many of the other food court locations will give you 10% off for working at the mall
- 50% off cookie cakes!
- Every Thanksgiving, Easter, and Christmas Day off to spend with family
- Start accruing PTO from day 1
Pay
- This position pays $13 base pay but you will also receive digital tips on your paycheck and cash tips (per shift)
- Digital tips are divided up based on how many hours worked
- Avg hourly tip rate is between $4 and $5/hr
- Meaning that your pay rate on your paycheck will be closer to $17-$18/hr
Salary : $4 - $5
