What are the responsibilities and job description for the Customer Relationship Banking Specialist position at The Cooperative Bank of Cape Cod?
Job Summary
We are seeking a motivated Customer Relationship Banking Specialist to join our team at The Cooperative Bank of Cape Cod. In this role, you will be responsible for cultivating customer relationships and providing exceptional banking services to enhance the customer experience.
Responsibilities
- Proactively initiate contact with customers to determine their banking needs.
- Process financial transactions, provide product education, and open and service accounts.
- Respond to customer inquiries and resolve account discrepancies.
- Cross-sell the bank's products and services by tailoring recommendations based on customer financial necessities and goals.
- Demonstrate and provide customer training and support with mobile and online banking programs.
Requirements
- Exceptional customer service skills to manage difficult situations.
- Ability to interact professionally and clearly verbally and in writing.
- Professionalism and ability to maintain confidentiality with tact and diplomacy.
- Ability to master required system applications and utilize mobile devices.
Qualifications
- High School Diploma/GED required; Associates Degree in business or related field preferred.
- One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred.
Compensation
The estimated annual salary for this position is $65,000-$85,000, depending on experience.
Salary : $65,000 - $85,000
