What are the responsibilities and job description for the RELATIONSHIP BANKER position at The Cooperative Bank of Cape Cod?
Job Title: Relationship Banker
We are seeking a motivated candidate who is excited about the chance to join our team at The Cooperative Bank of Cape Cod.
The Relationship Banker is the primary customer contact and cultivates customer relationships by offering centralized and comprehensive banking services to enhance the customer experience and product recommendations to help each customer attain their personal financial goals.
- Proactively initiates contact with customers to determine banking needs.
- Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
- Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
- Cross-sells the Bank's products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
- Demonstrates and provides customer training and support with all mobile and online banking programs.
- Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
- May assist customers with safe deposit boxes.
- Actively participates in the Bank's customer-needs based sales program, both as an individual and a team player.
- Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Estimated Salary: $50,000 - $65,000 per year, depending on experience.
About Us: Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction.
Requirements:
- Customer Service - Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance.
- Communication - Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy.
- Professionalism - Upholds a consistent professional appearance and demeanor.
- Technology - Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs.
Qualifications:
- High School Diploma / GED required; Associates Degree in business or related field preferred.
- Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred.
- Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred.
- Ability to maintain confidentiality with tact and diplomacy.
Salary : $50,000 - $65,000
