What are the responsibilities and job description for the Inside Sales Associate - Federal position at The Copper River Family of Companies?
Copper River Information Technology is seeking an experienced and motivated Federal Inside Sales Associate to provide direct support to the sales team in the ongoing development of existing and prospective customers. This position will perform a variety of sales, clerical and administrative activities to support the sales department.
- Collaborate with account executives to determine essential strategic approaches for sales
- Contact customers prior to and following sales engagements to ensure ongoing customer satisfaction and resolve any complaints
- Coordinate and manage lead generation efforts and campaigns
- Create customer quotes and contracts
- Create and deliver qualified meetings & opportunities to Account Executives where appropriate
- Maintain and expand the company's database of prospects
- Drive demand generation campaign and lead qualification process with cold calls and like methods
- Identify decision makers amongst the targeted leads to start sales process
- Recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Support the reseller communication channel throughout the sales interval
- Attend sales group meetings concerning sales targets or forecasts, reporting on market situation
- Coordinate with procurement for status on orders, ensuring the delivery commitments are met
- Emphasize service or product features and benefits, discuss credit terms, quote prices, and prepare sales order reports or forms
- Capture accurate and complete information in Customer Relationship Management system (CRM)
- Remain current of consumer preference by attending sales meetings, vendor training, and trade shows
- Process sales data, sales progress reports and other sales related records and reports
- Answer routine product questions and direct questions to appropriate sales personnel
- Support marketing efforts such as trade shows, exhibits, and other events
Education
- Bachelor's in Marketing, Business Administration, Economics, Technology, or Finance OR 4 years business experience equivalent
Required Knowledge/Experience
- 2-5 years of experience with inside sales or sales support experience
- Strong customer service orientation with the ability to build effective relationships and partner
- Prior experience with NASA SEWP and other GWAC Federal Contracts would be preferred
- Demonstrate knowledge of Federal Government procurement processes and trends
- Expert in the Microsoft Office Suite (PowerPoint, Excel, Word, Outlook), with proficiency in database management (CRM)
- Strong analytical thinking and problem-solving skills
- Strong written and oral communication skills
- Ability to manage time effectively and meet deadlines
- Must be resourceful, well organized, highly dependable, efficient and detail oriented with follow up skills
- Comfortable performing multifaceted projects in conjunction with day to-day activities
- Ability and willingness to adapt to changing priorities and requirements
Physical Requirements
- Required to lift and move tradeshow boxes and materials
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
