What are the responsibilities and job description for the Platform Operations SME position at The Copper River Family of Companies?
Copper River Cyber Solutions is seeking a highly skilled and experienced Platform Operations SME to join our team supporting a federal civilian client. This role will involve managing and optimizing both cloud-based platforms and on-premise infrastructure, ensuring the secure, reliable, and efficient operation of integrated platform environments. The ideal candidate will have hands-on experience with hybrid infrastructure management, encompassing both cloud services and on-premise systems, and will be instrumental in maintaining operational excellence across a range of technologies.
Responsibilities:
- Oversee the day-to-day operation and integration of both cloud-based platforms and on-premise systems, ensuring seamless interaction between both environments
- Lead the deployment, configuration, and automation of platform environments using infrastructure-as-code tools (e.g., CloudFormation, Terraform, Ansible) for both cloud and on-premise systems
- Implement and maintain comprehensive monitoring systems for both cloud and on-premise environments to track health, performance, and capacity across all platforms
- Respond to incidents and outages in both cloud and on-premise systems, perform root cause analysis, and apply fixes to minimize downtime and service disruption
- Ensure that both cloud and on-premise platforms comply with federal security standards and regulatory frameworks (e.g., FedRAMP, NIST, FISMA). Work with the security team to implement necessary security controls for both environments
- Continuously evaluate performance across cloud and on-premise systems, identifying opportunities to improve efficiency, reduce costs, and optimize resource utilization
- Partner with development and engineering teams to ensure smooth integration of applications into both cloud and on-premise environments, and provide operational support throughout the software lifecycle
- Maintain up-to-date documentation for both cloud and on-premise platform configurations, operational procedures, and troubleshooting guides. Provide regular reports on platform health, incidents, and performance metrics
- Oversee and manage system upgrades, patches, and updates for both cloud and on-premise systems, ensuring that platforms are secure and performing optimally
- Conduct capacity planning for both cloud and on-premise infrastructure to ensure systems can scale as needed to support business demands
- Support and maintain disaster recovery plans for both cloud and on-premise systems, ensuring business continuity in the event of system failures or disasters
Qualifications:
Education:
- Bachelor's degree in Computer Science, Information Systems, Cloud Computing, Systems Engineering, or a related field.
- Minimum of 5 years of experience in platform operations, systems administration, or related IT roles, with at least 3 years of experience managing hybrid environments
Experience:
- AWS Cloud
- Microsoft Suite
- SharePoint
- Outsystems
Certifications:
- AWS Certified Solutions Architect – Associate or Professional level certification, or similar cloud-related certifications, is required
- Additional certifications such as AWS Certified DevOps Engineer, OutSystems certifications, CompTIA Cloud , or Microsoft Certified: Azure Administrator Associate are highly desirable
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
