What are the responsibilities and job description for the Banquet Supervisor - Avenue Le Club position at The Cordish Companies?
Avenue is the modern answer to a blend of the Parisian brasserie & the luxurious beaches of St. Tropez, located on the private beach of Long Branch.
BANQUET SUPERVISOR
Banquet Supervisor Responsibilities include, but are not limited to :
- Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
- Supervise day of banquets which includes, communicating objectives to team members working the events, scheduling / assigning work, and communicating and enforcing policies and procedures.
- Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas / rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
- Meet with Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs
- Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction.
- Review guest check with client after function and obtain signature.
- Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment.
- Ensure that equipment is prepared for the following day's work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
- Ensure the guests' total satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Banquet Supervisor Qualifications
The Banquet Supervisor position requires the ability to perform the following :
