RN Director, Clinical Operations - Spine Centers

ESSENTIAL FUNCTIONS

Operational Leadership

• Proactively manages key operational systems including Quality, Service Design, Process Design, Location, Layout, People and Work Systems (Provider Templates), Supply Chain Management, Inventory, Scheduling, and Maintenance.
• Establishes and monitors Continuous Quality Improvement performance standards.
• In consort with the VP of Operations, coaches and leads operational team leaders to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and improving operational effectiveness including patient and employee engagement.

Quality Leadership Dyad

• In coordination with Quality leadership, creates, implements and enforces written policies and procedures for all processes involved in providing patient care in all applicable settings.

Metrics Management

• Demonstrate outcomes as measured through established metrics and establish, implements, and manage KPI / dashboards to achieve departmental goals in conjunction with key stakeholders.

Financial Stewardship

• Manages direct expenses in assigned areas according to budgeted level including staffing standards (relative to patient volumes) and seeks new growth opportunities that maximize value for the organization.
• Manages the revenue cycle within their area of influence including charge capture and documentation.
• Updates Senior Management on variances containing qualitative and quantitative analysis with action plans for the next financial period

Human Resource Management

• Facilitates the individual development of assigned staff (those in a reporting relationship) through the effective selection, orientation, performance evaluation, interpersonal communication, and coaching.
• Maintains employee satisfaction rating above peer group norms or achieves consistent improvement for areas of responsibility.
• Writes and reviews job descriptions on an ongoing basis for those in a reporting relationship. Conducts section meetings and Department meetings when appropriate. 
• Conducts Department rounds daily with leadership members in a reporting relationship. Interviews, onboards and creates training for new clinic supervisors. 
• Holds regularly scheduled 1:1’s with the team to provide coaching and development through real-time feedback, reinforce positive behavior, and correct any inappropriate behaviors.
• Leads ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.

Resource Planning

• Prepares budget for areas of responsibility to reflect an increase in value for the patient.
• Evaluate tasks and processes to identify opportunities for improvement inefficiency.
• Prioritizes capital needs of the organization based upon goals, and technology required for patient care.

Customer/Patient Loyalty

• Improves customer loyalty by improving services in assigned areas and, focuses on our Leadership standards/AEIOU principles.
• Immediately investigates and resolves concerns or complaints with assigned services.
• Personally, manage the appropriate internal follow-up regarding the concern or complaint.
• Acts as a change agent for patient-focused care in assigned services.

Rounding for Outcomes (MBWA – Manages by Walking Around)

• Personally, influences the improvement of our collective results through a visible presence in assigned service areas, engaging with processes, monitoring performance, and building relationships.
• Commits to a safe environment for patients/customers/guests. Responds to service concerns in person.

Compliance Management

• Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility.
• Develops presentation materials to share/speak amongst organizational meetings.

EDUCATION EXPERIENCE

• Requires a college degree in a relative field or 10 years of experience in a Director level leadership position with at least 7 years of medical practice operational experience and/or 7 years experience at a director/manager level overseeing systems, process, and staffing activities.
• Master’s degree preferred.
• MGMA or AMGA certification preferred

REQUIREMENTS

• Must be a Registered Nurse with procedural experience.
• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.