Banquet Operations Manager

The Country Club of Sioux Falls is a family oriented, private club that offers a unique lifestyle to its membership that includes pool, golf, racket club, fitness, and entertainment. With 880 memberships the club is very active and offers a diverse calendar of events. We are looking for a motivated and driven individual to join our team!

Job Description

The Banquet Operations Manager works closely with and reports to our Director of Banquet and Events. Together you will manage a team of approximately 10 staff members who work in tandem to execute large dinners, receptions, caters, and member events. With a variety of event spaces accommodating all sizes the club hosts multiple parties throughout the day. The Director of Banquets and Events is responsible for coordinating the details leading up to the event, and the Operations Manager executes with their assistance the day of.

Based on level of experience and interest level of our new hire there is potential to be involved in more administrative duties as well.

Duties and Responsibilities:

• Assist with hiring and training a professional and service driven staff
• Manage staff schedule and time off requests
• Help develop operating procedures that ensure quality control

• Uphold service standards with the goal of 100% client satisfaction

• Lead and direct team throughout all duties and aspects of the operation

• Provide unique and creative ideas to enhance meetings and group experience

• Meet with department heads to become familiar with upcoming event details

• Set up event spaces prior to event both at the club or off-site venue, then tear down after or reset for upcoming events.

• Organize transportation of food and equipment as needed

• Work with event hosts day of to make sure its executed successfully

• Resolve staff and customer concerns quickly and efficiently

• Ability to operate AV and other equipment used in operation

• Knowledge of menus along with preparation and presentation

• Responsible for cleanliness and sanitation of banquet/event spaces and storage areas. Housekeeping department will assist in this area as well.

• Oversee the proper usage and good working order of all equipment, furniture and fixtures relative to department

• Assist with monthly inventory relative to department

Requirements:

• Track record of success in similar role or industry
• Knowledge of event planning and execution
• Previous management experience preferred but not required
• Strong interpersonal and communication skills
• Understanding and commitment to team environment
• Excellent time management skills with the ability to multitask

• Great attention to detail

• Should be able to work under pressure and also work in long or split shifts.

• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

• Ability to work combination of days, nights, weekends, and holidays depending on the season and event calendar

• Alcohol certification (TIPS, TAM), and club will assist in costs if needed

Compensation:

• This is an hourly position with base rate being commensurate with experience

• Potential for overtime at time and half during busier times of year

• Holiday pay

• The position will be part of the tip pool during events, which is on top of base wage

• Total compensation is estimated at $50,000 - $60,000 annually

• Additional Benefits offered per company policy

  • Health insurance

  • Dental insurance

  • Life insurance

  • 401-K plan

  • Paid time off

  • Cell phone allowance

  • Clothing allowance

  • Limited golf privileges

Salary : $50,000 - $60,000