Collections Manager

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. We have been named the “Best Places to Work in Maine” several times and if you are a professional looking for a career not just a job, you are in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with a contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more!

The County Federal Credit Union is seeking a Full Time Collections Manager.

This position will manage the personnel and processes required to coordinate all collection efforts of the credit union. Assist in the preservation of the credit union’s assets by controlling delinquent loans, visa, negative share, and draft accounts; by collecting delinquent loan payments and/or recovering collateral. Answer members’ questions regarding delinquency and provide & perform a variety of account maintenance. Assist members over the phone or in person to establish payment arrangements for past due or delinquent accounts in order to minimize the impact on a member and minimize loss to the credit union. Assist members when life events happen. Responsible for directing delinquency control measures and coordinating collection activity. Position contacts members with past due balances, assists members with establishing payment arrangements, and follows up with members who do not honor prior payment arrangements. Identify member hardships and facilitate review of member requests for assistance. Responsible for the proper and legal repossession of collateral securing a delinquent loan, of the upkeep of the collateral while in credit union possession and legal disposition of that collateral in the best interests of the credit union. Follow department procedures to ensure third-party disclosure and collection practices meet statutory mandates. Represent the credit union in dealings with attorneys, collection agencies, and courts. Responsible for proceedings involving bankruptcy (Chapters VII and XIII). Supervises collection staff and guides and advises the team on areas of responsibility when questions or situations arise, including performance management, training, and mentoring.

This is a great opportunity for a career if you enjoy positively impacting people’s lives and want to contribute to our mission, apply today!

If you wish to apply direct, please send your resume and cover letter to careers@countyfcu.org

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person