Human Resources Generalist

Job Summary:  

The Human Resources Generalist performs complex tasks in support, guidance, and maintenance of a variety of human resources program areas, with a primary focus on the recruitment and retention of employees who foster a highly positive, productive, and engaged workplace culture. The incumbent manages the full recruitment cycle, new hire onboarding, performance management, employee relations, retention strategies, and employee benefit programs. Additionally, this position serves as the primary contact for internal and external personnel inquiries, as well as filling in for absent departmental staff in any area needed. Work is performed under the general direction of the Director of Human Resources.? 

Key Responsibilities/Essential Functions: 

• Always do the right thing.? 

• Promote the vision, mission and values of the County and the Board of Supervisors? 

• Serve as initial contact for internal and external personnel inquiries.? 

• Perform other duties as assigned.? 

• Diligently maintain the confidentiality of sensitive information.? 

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Recruitment? 

• Manage the full recruitment cycle, including job postings, sourcing, interviewing, and onboarding.? 

• Implement innovative recruitment tools and methods to attract high-quality candidates.? 

• Utilize recruiting tools and applicant tracking systems to streamline the recruitment process.? 

• Collaborate with department managers to develop effective and inclusive hiring strategies and job descriptions.? 

• Participate in the selection of candidates, serve on interview panels, and monitor the interview and selection process.? 

• Conduct all onboarding activities including coordination of pre-employment physicals, drug/alcohol screenings, background checks, and new hire orientation.? 

• Employee Retention? 

• Develop and implement retention strategies to enhance employee engagement and satisfaction.? 

• Work closely with the Training & Development Coordinator to increase timely and effective training for all employees, including onboarding, compliance, and professional development.?? 

• Coordinate internal personnel transitions, including employee transfers, promotions, exit interviews, and terminations, ensuring compliance with County policies.? 

• Conduct “stay” interviews and exit interviews to identify trends for improving retention.? 

• Monitor and analyze retention metrics and report on the effectiveness of initiatives. 

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Benefits Administration? 

• Administer employee benefit programs, including health, dental, vision and life insurance plans; Cafeteria 125 Plan; VRS retirement plans; 457 B retirement plans; short- and long-term disability plans, worker’s compensation; wellness incentives; and years of service recognition.?? 

• Working knowledge of FMLA, ADA, ACA, Title VII of the Civil Rights Act, FLSA, OSHA, EEO, ADEA, COBRA, HIPAA, and DEI.? 

• Stay up to date with industry trends to ensure benefits packages remain competitive.?? 

• Answer benefit-related inquiries and assist employees with problem resolution.? 

• Ensure timely payments to insurance carriers for claims and coverage, coordinating with the Treasurer’s office as needed.? 

• Serve as the primary contact with insurance carriers, resolving issues and coordinating coverage details.?? 

• Schedule and coordinate annual open enrollment meetings with carrier representatives.? 

• Administer random and incident-initiated drug and alcohol screenings.? 

• Continuously seek out creative and cost-effective benefits that enhance employee satisfaction and retention, without exceeding budget constraints.? 

HR Compliance and Policy Management? 

• Assist in the maintenance of the Personnel Policy Manual, recommending revisions for compliance and improvement.? 

• Respond to routine inquiries regarding personnel policies and ensure consistent policy application.? 

• Support the development and delivery of supervisory policy and procedure training as needed.? 

• Conduct OSHA reporting, manage worker’s compensation claims, and maintain employee health and safety compliance. 

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Payroll and Employee Records? 

• Maintain accurate and appropriately accessible employee records in the HR/Payroll (HRIS) system.?? 

• Provide backup payroll processing support in the absence of the Payroll Specialist.? 

General HR Support? 

• Provide direct HR support to employees and managers, particularly addressing issues related to recruitment, performance management, benefits, policies, and HR procedures.? 

• Maintain up-to-date and accurate employee job descriptions and assist with routine job description maintenance.?? 

• Offer backup support to the Human Resources Director and Training & Development Coordinator as needed.? 

• May assist in directing activities of staff assigned to assist the Human Resources department.?? 

• Perform other duties as assigned.? 

Job Requirements: 

• High School Diploma with a minimum of 7 years of progressively responsible experience in Human Resources or a related field; or an equivalent combination of education and experience.? 

• Bachelor’s Degree in Human Resources Management, or a related field with at least 3 years of relevant experience highly preferred.? 

• Minimum HR Certification required: HRCI-aPHR; must obtain the HRCI-PHR or SHRM-CP within 12 months of employment and maintain throughout employment.? 

• Minimum Payroll Certification required: APA-FPC; must obtain the certification within 12months of employment and maintain throughout employment.  

• Comprehensive knowledge of employee recruitment, selection processes, and benefits administration.?? 

• Demonstrated knowledge of state and federal laws governing human resources administration to ensure regulatory compliance.?? 

• Demonstrated knowledge of strategies to improve and maintain strong employee relations, retention, engagement, and performance management.? 

• Strong attention to detail and the ability to follow complex oral and written instructions.?? 

• Strong commitment to maintaining confidentiality of sensitive information within the office.??? 

• Ability to manage multiple projects simultaneously, including details, deliverables and deadlines, with minimal supervision.?? 

• Demonstrated history of proactive and continuous learning, improvement, and innovation.? 

• Ability to resolve problems, complaints and conflicts tactfully and professionally.??? 

• Adaptable to performing both creative and routine tasks as needed.??? 

• Ability to compile and analyze facts and specifications and to make sound decisions.?? 

• Ability to establish and maintain effective relations with County employees, vendors, and public.? 

• Ability to problem solve, strategize, schedule, and plan.??? 

• Ability to work in a fast-paced team environment.? 

• Possess integrity and a high sense of personal and professional ethics.?? 

• Must have excellent oral and written communication skills.?? 

• Proficiency in using Microsoft Office365 tools, including Outlook, Teams, Word and Excel with demonstrated ability to schedule and facilitate meetings (including remote), create and edit documents, forms, spreadsheets, reports, and presentations.?? 

• Proficiency in using HR software, applicant tracking systems, timekeeping, and payroll systems required; knowledge of CentrallyHR HRIS preferred. ? 

Physical Demands/Special Work Environment: 

• Ability to speak to communicate with others and ability to hear speech and other sounds.? 

• Constantly operates a computer, other office equipment. These tasks involve movement such as picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.? 

• Substantial movements (motions) of the wrists, hands, and/or fingers.? 

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.?? 

• Required to have close visual acuity to perform an activity such as: preparing and -analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.? 

• Ability to reach overhead and to reach at or below shoulder level.? 

• Workers must be able to remain at workstation in a stationary position for up to 50% of the time.? 

• The person in this position needs to occasionally move about inside the office and between locations, using ramps and/ or stairs to attend meetings, access files, office machines; to interact with others.? 

Reports to: Director of Human Resources 

Supervisory Responsibility: None 

Botetourt County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by  

people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties,  

and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal  

responsibilities from time to time, as needed.