Sales Account Coordinator

Job Title: Sales Account Coordinator

Reports To: Sales Manager

Job Type: Full-Time, Overtime Non-Exempt

About The Crème Shop: The Crème Shop is a leading beauty brand based in Los Angeles, known for blending the best of K-Beauty innovation with playful, creative designs. We offer a wide range of products, ranging from thoughtful skincare to colorful cosmetics all crafted with quality ingredients and a commitment to cruelty-free practices. Our mission is to make beauty fun, inclusive and accessible to everyone. We invite professionals who share our passion for beauty and innovation to join our team, where creativity meets expertise.

About the Role: Are you detail-oriented and enjoy managing multiple projects? Do you thrive in high-energy roles that involve coordinating between different teams and clients to ensure product success? If the following successful attributes and responsibilities are areas of your expertise, we welcome you to apply for our Account Sales Coordinator role for an opportunity to join our dynamic team here at The Crème Shop! As an Account Sales Coordinator, you will play a vital role in supporting the Account Sales Manager and ensuring the smooth operation of customer account needs, sales activities, and administrative processes.

Responsibilities:

• Account Support: Assist the Account Sales Manager or Key Account Manager in managing and servicing customer accounts by coordinating communication, resolving inquiries, and addressing client needs in a timely and professional manner.
• Sales Coordination: Collaborate closely with the sales team to ensure effective order processing, order tracking, and on-time delivery to clients. Manage and maintain accurate sales records and client data.
• Client Relationship Management: Build and maintain positive relationships with clients, acting as a point of contact for routine requests, order updates, and general information. Ensure clients receive exceptional service.
• Special Project Management: Coordinate the needs of the client with internal teams to ensure clients’ request and execution are timely and complete.
• Order Processing: Process and coordinate orders from clients, including order entry, order confirmation, and order status updates. Address any issues or discrepancies that may arise during the order fulfillment process.
• Product Knowledge: Develop a strong understanding of our cosmetic products, ingredients, and offerings to effectively respond to client queries and provide information as needed.
• Sales Reporting: Assist in preparing sales reports and forecasts, helping track performance against sales targets and objectives. Utilize CRM systems to manage customer interactions and sales data.
• Administrative Support: Provide general administrative assistance to the sales team, including managing schedules, preparing documents, and coordinating meetings.
• Market Research: Gather and report on market trends, competitor activities, and customer preferences to assist the sales team in adjusting strategies and identifying opportunities.
• Trade Shows and Events: Represent the company at trade shows, industry events, and product launches to showcase our cosmetics and engage with potential clients.
• Client Communication: Maintain open communication with clients through phone, email, and other communication channels, ensuring they are well-informed and satisfied.

Qualifications:

• Minimum 2 years of experience in a sales support or customer service role, with prior experience in Account Management, cosmetics/beauty/skincare.
• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• Excellent communication and interpersonal skills for interacting with clients and internal teams.
• Ability to address challenges and find solutions in a fast-paced environment.
• Motivated & proactive with a customer-centric mindset.
• Experience working with interdepartmental teams & managing multiple projects at once.
• Proficiency in Microsoft Office, with an emphasis on Excel & PowerPoint.
• Customer-focused and proactive mindset
• Familiar with CRM & ERP Software
• Strong verbal and written communication
• Analytical with a results-oriented mindset.
• Proficient in administrative tasks and other assignments as needed.

Benefits:

• 15 days of PTO, 10 Paid Holidays!
• Eligible for benefits first of the month following 30 days of hire.
• Company sponsored voluntary vision and dental plans
• Employee Assistance Programs
• Wellness incentive programs
• 50% off employee discount programs
• Monthly catered lunches

Salary Range: $55K- $72K per year, depending on experience. Up to 20% annual target bonus.

The Crème Shop is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Job Type: Full-time

Pay: $24.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Performance bonus
• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $55,000 - $72,000