Resource Specialist - Database Curator

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Community Resource Specialist Database Curator is responsible for managing and maintaining all aspects of the Information and Referral (I&R) database. This position reports to the DART Supervisor and in his or her absence the Director of Operational Performance.

Strategic/Transformational Duties and Responsibilities

• Responsible for all aspects of the Information & Referral (I&R) database, its end user products and services, service area caller/client contact record database.

Transactional/Administrative Duties and Responsibilities

• Research community resources and facilitate networking and partnerships with community-based agencies through outreach and advocacy to maximize use of existing services
• Trains and assists all staff in the correct caller data collection and data entry process for the calls/chats entered into the database
• Responsible for the maintenance, upgrade and expansion of the I&R database
• Responsible for creating and updating monthly reports to various funding sources regarding the database and agency participation
• Maintains criteria for the inclusion/exclusion of agencies and programs in the I&R database
• Reviews taxonomies and update database accordingly, based on Inform USA standards
• Reviews and maintains a standardized profile, to include mandatory data elements, for each organization that is part of the local community service delivery system or other geographic area covered by the call center
• Develops and maintains end user products to include Internet accessible database as required by contract, agreement, or internal request
• Communicates on a regular basis with service area staff and volunteers and informs on new/no longer in use resources added/deleted from the database
• Have knowledge of and comply with the policies and procedures of the Agency
• Perform other reporting responsibilities (including statistical compilation of information) as assigned by supervisor
• Complies with all Inform USA protocols and standards
• Perform other duties as assigned by supervisor

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management Takes responsibility for ones behavior and well-being; Works effectively under stress and adapting ones style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

• One full year of employment in I&R for applicants with a Bachelors degree
• Two years of employment in I&R for applicants with an Associates degree
• Three years of employment in I&R for applicants with a High School diploma or GED
• Four years of I&R employment covers the eligibility criteria without the need to submit academic documentation
• Successfully obtain Inform USA national certification within 12 months of employment (promotion).
• Valid Florida drivers license and insured personal transportation

Knowledge, Skills and Abilities

• Know and comply with the policies and procedures of the Agency
• Knowledge of state/national accreditation and certification standards of AIRS, AAS & CONTACT USA
• Knowledge of crisis intervention and active listening skills
• Knowledge of community resources
• Knowledge of the method of data collection and report writing
• Knowledge of Windows based computer operating system and basic software programs
• Knowledge of I&R database and national classification standards
• Ability to demonstrated commitment to customer service
• Ability to evaluate the performance standards of staff in terms of Agency requirements and standards as it relates to Resource Management
• Ability to communicate effectively with others, verbally and in writing
• Ability to work well under stress
• Ability to collect and evaluate data
• Ability to problem solve and make decisions
• Ability to prepare correspondence and administrative reports
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments
• Ability to train staff and volunteers
• Ability to establish and maintain effective working relationships with others
• Ability to work independently

Physical Demands/Working Conditions

Physical Requirement: The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Work is performed indoors.

Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is quiet.

Travel: Minimal

Hours: M-F regular business hours. 2-1-1 is open 365 days a year 24-hours a day. Employee may be required to work some holidays, evenings, and/or weekends. Exempt employees are required to work during hurricanes and times of disasters.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.